Summary
Overview
Work History
Education
Skills
References
Timeline
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Amy Koltun

Oceanside

Summary

Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Beer Tender/server

Barrel & Stave at CoLab Public House
12.2024 - Current
  • Provided knowledgeable and friendly beer recommendations based on customer taste preferences and food pairings.
  • Maintained up-to-date knowledge of 20+ rotating craft beers.
  • Maintained cleanliness and organization of bar area, glassware, and taps according to health and safety standards.
  • Handled cash and credit transactions using POS systems, accurately processing tabs and balancing cash drawer at shift end.
  • Constantly working with other coworkers in the building to make sure everything is organized, clean and customers are happy.
  • Ensured tables and guest areas were consistently clean and presentable; collaborated with local breweries and wineries to coordinate events and joint promotions.

Server

Stratus Restaurant
Carlsbad
01.2017 - 12.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building a positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Opening and closing duties.

Server

Benihana
Carlsbad
01.2017 - 01.2020
  • After customers are seated, I will start by asking about special occasions, for their drink orders, and recommend good appetizers.
  • Make sure to listen for small details that the guests ask then follow up with the chef or the back of the house.
  • Multitasking while remaining professional and courteous in fast-paced environments.
  • Try to upsell while not being too pushy.
  • Memorized the whole menu, including drinks.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

Education

High school diploma - science

Mira Costa
Oceanside, CA
06.2013

Skills

  • Problem solving
  • Active listening
  • Quick learning
  • Proactivity
  • POS operation
  • Cash handling
  • Customer service
  • Team collaboration

References

References available upon request.

Timeline

Beer Tender/server

Barrel & Stave at CoLab Public House
12.2024 - Current

Server

Stratus Restaurant
01.2017 - 12.2024

Server

Benihana
01.2017 - 01.2020

High school diploma - science

Mira Costa

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