Amy Kingsbury

• Assist students with disabilities receiving special education services through one-to-one and small-group academic, behavioral, and social skills support in a structured school setting.

• Collaborate with teachers, specialists, and site staff to implement instructional plans, behavior supports, and daily student service routines.

• Support students with significant behavioral and learning needs while maintaining patience, professionalism, confidentiality, and sound judgment.

• Prepare instructional materials, complete clerical tasks, and help maintain organized learning environments that support smooth daily operations.

• Monitor student participation and progress and communicate relevant academic and behavioral information to staff as needed.

• Build positive working relationships with students, families, and school personnel to support student success and continuity of services.

• Assisted students with individualized education plans, promoting academic and social development.
• Implemented behavioral strategies to support student engagement in classroom activities.

• Resolved customer inquiries and complaints with professionalism, empathy, and strong attention to detail.

• Managed high-volume communication across phone, email, and chat while maintaining service standards in a fast-paced environment.

• Built rapport with clients through active listening and problem-solving, resulting in positive feedback and strong customer satisfaction.

• Collaborated with team members to improve service consistency and support efficient workflow.

• Handled high-stress situations calmly and effectively while protecting confidential customer information.

• Conducted thorough analysis of client accounts to ensure compliance with regulatory standards.

• Provided direct care and individualized support to clients with varying disabilities.

• Facilitated recreational and social activities to encourage engagement, communication, and participation.

• Collaborated with families to maintain consistency in care strategies and support client well-being.

• Collaborated with multidisciplinary teams to develop personalized care plans tailored to client needs.

• Built strong, trusting relationships with clients and family members through clear communication and dependable support.

• Supported classroom instruction and student engagement by maintaining a positive, structured learning environment for students with diverse needs.

• Monitored student progress and shared observations with teachers to support academic and behavioral intervention planning.

• Communicated with staff and families regarding student progress, concerns, and support strategies.

• Facilitated small-group activities to strengthen student participation and comprehension of classroom material.

• Implemented individualized education plans to enhance student engagement and academic performance.