Summary
Overview
Work History
Education
Skills
Timeline
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Amy Kelly

Summary

Intelligent and team-driven Client Care Specialist. Experienced in taking on challenging objectives in fast-paced, demanding environments.

Overview

11
11
years of professional experience

Work History

Client Care Specialist

Nutri-Lawn Toronto
04.2021 - Current
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Optimized workflow processes to increase efficiency in handling daily tasks and responsibilities.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Supervisor

Sobeys
02.2020 - 04.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Reviewed and resolved differences between accounting information and cash drawer.

Supervisor and Counter Staff

Tim Hortons
01.2013 - 12.2019
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Education

Bachelor of Arts - English

University of Waterloo
Waterloo, ON
04.2020

Skills

  • Customer Relations
  • Detail Oriented
  • Editing proficiency
  • Cash Handling Expertise
  • Decision-Making Abilities
  • Conflict resolution techniques
  • Data Entry
  • Client Account Management
  • Sales

Timeline

Client Care Specialist

Nutri-Lawn Toronto
04.2021 - Current

Supervisor

Sobeys
02.2020 - 04.2021

Supervisor and Counter Staff

Tim Hortons
01.2013 - 12.2019

Bachelor of Arts - English

University of Waterloo

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Amy Kelly