Amy Kelly
Summary
Intelligent and team-driven Client Care Specialist. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
11
11
years of professional experience
Work History
Client Care Specialist
Nutri-Lawn Toronto
04.2021 - Current
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Optimized workflow processes to increase efficiency in handling daily tasks and responsibilities.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Supervisor
Sobeys
02.2020 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Reviewed and resolved differences between accounting information and cash drawer.
Supervisor and Counter Staff
Tim Hortons
01.2013 - 12.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
Bachelor of Arts - English
University of Waterloo
Waterloo, ON04.2020
Skills
- Customer Relations
- Detail Oriented
- Editing proficiency
- Cash Handling Expertise
- Decision-Making Abilities
- Conflict resolution techniques
- Data Entry
- Client Account Management
- Sales
Timeline
Client Care Specialist
Nutri-Lawn Toronto
04.2021 - Current
Supervisor
Sobeys
02.2020 - 04.2021
Supervisor and Counter Staff
Tim Hortons
01.2013 - 12.2019
Bachelor of Arts - English
University of Waterloo
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