Amy Kellogg
Huntington Beach
Summary
Skilled Dispatcher with over six years of experience in coordinating delivery and pickup operations. Expertise in effective communication, time management, and process improvement, contributing to enhanced workflow and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Dispatcher
FedEx Express Corporation
Costa Mesa
01.2020 - Current
- Coordinated daily dispatch operations for efficient package delivery and pickup routes.
- Resolved customer complaints related to service issues or delays.
- Worked closely with station management to dispatch couriers.
- Implemented process improvements to enhance workflow efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing productivity, package volumes, and other pertinent information.
Courier
FedEx Express Corporation
Irvine
07.2003 - 01.2020
- Delivered packages efficiently across designated routes.
- Completed regular vehicle maintenance and safety checks to ensure operational readiness.
- Operated handheld devices for tracking shipments and confirming deliveries.
- Coordinated with team members to enhance efficiency in delivery processes.
- Adhered to safety protocols during loading, unloading, driving, and delivery to maintain a secure environment.
- Followed safety protocols when loading, unloading, driving, and delivering items.
Package Handler
FedEx Express Corporation
Irvine
09.2002 - 07.2003
- Operated conveyor systems efficiently to ensure timely transport of packages to designated areas.
- Loaded and unloaded freight from delivery vehicles accurately to maintain package integrity.
- Followed safety protocols diligently to uphold workplace safety standards.
Receiving Clerk
Ossur Americas
Aliso Viejo
10.2000 - 07.2003
- Inspected received goods for quality assurance before distribution to departments.
- Processed incoming shipments and verified product quantities against purchase orders.
- Utilized inventory management systems to track stock levels and locations.
Ramp Agent
Ontario Aircraft Service
Santa Ana
11.2001 - 09.2002
- Operated ground support equipment to facilitate aircraft readiness.
- Coordinated with team members for timely aircraft turnaround.
- Conducted safety checks on equipment before operations commenced.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled freight containers in accordance with safety and privacy protocols.
Outdoor Vending
Disneyland Park
Anaheim
06.1999 - 10.2000
- Completed day-to-day duties accurately and efficiently.
- Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate
Wet Seal
Orange
09.1999 - 09.2000
- Assisted customers with product selections and provided personalized service.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
Education
Associate of Science - Business Administration And Management
California Coast University
Santa Ana06-2029
Skills
- Customer service
- Data entry
- Prioritizing calls
- Verbal and written communication skills
- Time management
- Active listening
- Attention to detail
- Multitasking and organization
Timeline
Dispatcher
FedEx Express Corporation
01.2020 - Current
Courier
FedEx Express Corporation
07.2003 - 01.2020
Package Handler
FedEx Express Corporation
09.2002 - 07.2003
Ramp Agent
Ontario Aircraft Service
11.2001 - 09.2002
Receiving Clerk
Ossur Americas
10.2000 - 07.2003
Sales Associate
Wet Seal
09.1999 - 09.2000
Outdoor Vending
Disneyland Park
06.1999 - 10.2000
Associate of Science - Business Administration And Management
California Coast University