Amy Kaser
Oceanside
Summary
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
10
10
years of professional experience
Work History
Community Manager
Wasatch Property Management
09.2021 - Current
- Responsible for achieving the financial and operation goals established for the community
- Areas include personnel, training, leasing, collections, resident services, maintenance, revenue enhancing and other capital improvements, contracted services, administration and reporting, and safety and legal compliance
- Supervise all staff at the property
- Recruit, hire, train and manage all associates and oversee compliance with company policy
- Gather and interpret current market and economic trends that may impact the community
- Organize day to day operations; make staff assignments based on short- and long-term plans
- Ensures effective communication between management staff and other areas of the organization
- Implements supervisory responsibilities in accordance with Wasatch policy and applicable laws including training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems
- Responsible for preparing the community budget and financial statements, reporting; occupancy, budget variances, open AR balances
- Preserve human, physical and financial assets
- Recommends employees for educational training programs
- Ensures quality control in housing management areas of inspection, re-certification, site appearance, and resident service delivery
- Acts as a liaison between sites and monitoring and regulatory agencies, and other organizations, partners, and regulators
Property Manager
CVG Properties
06.2019 - 09.2021
- Assume overall responsibility to manage property so that owner's interests are protected and that the apartment community is clean, friendly, and a comfortable place for people to live
- Submitting maintenance requests and following up with residents to ensure excellent service in a timely manner
- Enter into the computer data relative to residents and potential residents as instructed
- Prepare, process rental applications, lease packets, renewals and any related forms
- Enforcement of apartment community rules and regulations
- Marketing of the apartments to achieve and to maintain high occupancy rate
- Attend company online training seminars to improve and enhance skills
- Walk entire property to be sure the common areas, landscaping, laundry, pool, etc
- Are in good, clean condition
- Submit three-day notices, and other requested reports on the day designated
- Promote resident and public good will and do everything to achieve satisfaction and to retain a good name and reputation for the apartment community and owner
Community Manager
Integrity Plus Property Management
01.2017 - 06.2019
- Maintain cleanliness in the common areas of the property
- Maintain high occupancy
- Interacts with residents in a professional manner to resolve maintenance issues, respond to inquiries and concerns, and ensure timely payment of rents
- Coordinate with vendors for any improvements needed for the property maintenance
- Enforce rules and regulations for the property
- Assists is completion of monthly administrative tasks and ensures property’s paperwork is organized and complete
Community Manager
Progress Management
02.2015 - 01.2017
- Qualifies applicants for apartments in a thorough and timely manner
- Coordinates with maintenance staff to ensure smooth move-ins for the new residents
- Assists is completion of monthly administrative tasks and ensures property’s paperwork is organized and complete
- Completed final move-out and walk through inspections for tenants
- Interacts with residents in a professional manner to resolve maintenance issues, handle complaints, and ensure timely payment of rents
- Actively implement and get involved with Resident Retention programs (service calls, community events, newsletters, etc.)
- Maintain knowledge of local, state and federal laws governing tenant/landlord relations
Education
High School Diploma -
Mansfield Senior High School
Mansfield Ohio06-2002
Skills
- Conflict Resolution
- Customer Service
- Marketing and Advertising
- Teamwork and Interpersonal skills
- Financial Management/Budgeting
- Microsoft Office Suite
- Yardi
- RealPage/OneSite
- Resident relations, Property tours and inspections
- Vendor management
Timeline
Community Manager
Wasatch Property Management
09.2021 - Current
Property Manager
CVG Properties
06.2019 - 09.2021
Community Manager
Integrity Plus Property Management
01.2017 - 06.2019
Community Manager
Progress Management
02.2015 - 01.2017
High School Diploma -
Mansfield Senior High School
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