Amy Hunt
Brockville,ON
Summary
Dynamic professional with a proven track record at RBC Dominion Securities, excelling in customer service and workload prioritization. Skilled in fostering team collaboration and enhancing client relationships, significantly exceeding service standards. Demonstrates exceptional problem-solving and communication abilities, committed to driving team success and achieving operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Operations Associate
RBC Dominion Securities
05.2010 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Developed excellent client relationships and earned reputation for exceeding service standard goals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Experience Representative
Coles Bookstore
10.2008 - 06.2016
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Office Administration
St. Lawrence College
Brockville, ONChild & Youth Worker
St. Lawrence College
Brockville, ONSkills
- Customer service
- Verbal and written communication
- Scheduling
- Workload prioritization
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
Canadian Securities Course
Timeline
Branch Operations Associate
RBC Dominion Securities
05.2010 - Current
Customer Experience Representative
Coles Bookstore
10.2008 - 06.2016
Office Administration
St. Lawrence College
Child & Youth Worker
St. Lawrence College
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