Amy Hogan

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Increased operational transparency by developing and implementing new reporting framework.
• Enhanced data accuracy by meticulously validating and updating customer information in database.
• Streamlined data collection methods to improve speed and accuracy of analysis.
• Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
• Improved team collaboration with implementation of new communication tools.
• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
• Streamlined reporting processes, significantly reducing time required to generate insights.

• Streamlined office operations by implementing efficient administrative processes and procedures.
• Developed strategic plans to guide departmental growth while aligning with overall organizational goals and objectives.
• Expedited issue resolution times through the establishment of a dedicated helpdesk support system for staff inquiries.
• Ensured consistent quality in all departmental outputs by implementing rigorous quality assurance processes and procedures.
• Strengthened relationships with external partners by serving as the primary point of contact for communications and contract negotiations.
• Improved internal communication by establishing clear channels for information sharing and collaboration.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.

• Worked closely with hiring managers to understand their talent needs, ensuring alignment between intern skillsets and project requirements.
• Managed applicant tracking system to ensure accurate data entry and timely updates on candidate status.
• Collaborated with HR department to coordinate interviews, offer letters, background checks, and other pre-employment processes efficiently.
• Maintained detailed records of all recruitment activities for future reference and analysis purposes.
• Maintained confidentiality of candidate and company information, upholding professional standards throughout the talent acquisition process.
• Provided valuable input during team meetings to discuss strategies for attracting diverse candidates and fostering an inclusive environment.

• Utilized data analysis tools effectively in order to generate insightful reports that informed decision-making processes internally as well as externally among stakeholders.
• Trained junior consultants on industry best practices, contributing to the overall success of the team.
• Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
• Enhanced client satisfaction by providing expert corporate travel advice and personalized itinerary planning.
• Ensured compliance with all relevant industry regulations and guidelines pertaining to corporate travel management services.
• Provided support during emergency situations, coordinating prompt assistance for affected travelers as needed.
• Provided exceptional customer service by proactively anticipating and resolving any travel issues or disruptions.
• Actively participated in ongoing professional development opportunities related specifically towards enhancing the overall service offerings provided by the consultancy firm.
• Collaborated with clients to design customized travel policies that aligned with their business objectives.
• Maintained an extensive knowledge of global destinations, visa requirements, and local customs, offering valuable insights to travelers.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Create on avg. 50 support tickets daily using Zen Desk ticketing system to accurately document client files, client concerns, and resolutions

• Serviced over 600 client accounts by providing technical support on multiple public health applications in production, operation, maintenance stages

• Provided help desk support via telephone/email communications for over 300 endusers, and 30 calls daily

• Developed user friendly training modules that increased user productivity and client satisfaction by 30% YOY Financial Aid Supervisor, Western Career College 0

• Ranked in top 15% of advisors over all campuses for completed financial aid packaging

• Counseled and assisted an average of 20 incoming students and their parents daily on the availability of financial aid and application process

• Trained, supervised, and evaluated the performance of 5 student workers; provided technical guidance and direction as needed • Performed need analysis, packaged aid, and awarded over $125,000 of awards, loans, and scholarships

• Analyzed various system generated reports such as grades, enrollment status, and award status to verify compliance & eligibility of students receiving aid under federal and institutional guidelines