Amy Harrington
Atwater
Summary
Motivated, responsible professional with extensive experience in childcare and customer service. I bring a unique understanding of childhood needs and care, including handling diverse child priorities by applying strong organizational and multitasking abilities. Proven ability to enhance academic performance through effective homework assistance and educational program planning. Skilled in conflict resolution and first aid, fostering a safe and engaging environment for children while delivering exceptional service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nanny- after school care
Private Family
Atwater
09.2020 - 05.2023
- Facilitated after-school program activities, ensuring a safe environment for children.
- Provided homework assistance to reinforce learning concepts and improve academic performance.
- Distributed snacks and organized educational entertainment to promote engagement.
- Administered prescribed medication according to established guidelines.
- Supported children during behavioral meltdowns or episodes of overstimulation.
- Organized educational games and activities to promote learning and development.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented daily schedules to enhance structure and routine for the family.
Waitress
Tary Boscolo’s
Atwater
10.2013 - 05.2015
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated effectively with kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in prepping food for the following day to increase kitchen efficiency.
- Knowledge of proper handling of frozen food, dairy and hot dishes.
- Managed multiple tables, ensuring timely food and beverage delivery.
- Collaborated with team members to enhance overall guest experience.
- Handled cash transactions and processed payments efficiently.
Sales lead
Verizon 4g wireless
Atwater
01.2013 - 10.2013
- Processed payments efficiently while maintaining accurate financial records.
- Cold called potential clients to acquire new accounts and expand customer base.
- Provided technical support for minor phone issues to enhance user experience.
- Answered phones professionally to address customer inquiries and concerns.
- Maintained store cleanliness and upgraded devices to improve overall environment.
- Managed safe operations, cash deposits, and store opening/closing procedures independently.
Customer service/ floor supervisor
AT&T
Atwater
06.2006 - 08.2012
- Handled incoming customer calls to ensure prompt service delivery.
- Processed payments accurately to maintain financial integrity.
- Sold new products, maximizing profits and achieving sales targets.
- Advised on plan enhancements to improve customer satisfaction.
- Supported new employees during calls and mentored them on the sales floor.
- Resolved escalated customer complaints with effective solutions.
Education
Associate of Arts - Social And Behavioral Health
Modesto Junior College
Modesto, CA05-2025
Associate of Arts - For Transfer in Phycology
Modesto Junior College
Modesto, CASkills
- Communication skills
- Effective communication
- Homework assistance
- Time management
- Child behavior support
- Reading and storytelling
- Educational program planning
- Activity planning
- First aid
- Childcare expertise
- Schedule creation and maintenance
- Meal and snack preparation
- Conflict resolution
- Leadership abilities
- Customer service excellence
- Creative problem-solving
- Adaptability and flexibility
- Academic support
- Child psychology
- Complex Problem-solving
Volunteer Experience
Fremont Elementary, Merced, CA, Preschool/Kindergarten, 2014-2015
Awards
- Dean's List
- 2022
- 2023
- 2024
Certification
- CPR
Timeline
Nanny- after school care
Private Family
09.2020 - 05.2023
Waitress
Tary Boscolo’s
10.2013 - 05.2015
Sales lead
Verizon 4g wireless
01.2013 - 10.2013
Customer service/ floor supervisor
AT&T
06.2006 - 08.2012
Associate of Arts - Social And Behavioral Health
Modesto Junior College
Associate of Arts - For Transfer in Phycology
Modesto Junior College
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