Amy Griffiths
Summary
Dynamic professional from the UK, on a working visa with over 9 years of diverse experience in educational leadership, customer service and administration. Proven expertise in mentoring, data analysis, and implementing targeted interventions to enhance student outcomes. Adept at fostering collaborative environments and managing team dynamics to drive continuous improvement. Committed to delivering exceptional support and organizational efficiency, poised to transition into an administrative role. Strong communication and organizational skills complement a robust background in managing and prioritizing complex tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Deputy Head of Department
Bridge Learning Campus
03.2024 - 02.2025
- Implemented data-driven decision-making practices to assess program effectiveness and drive improvements in academic outcomes for all year groups.
- Developed strategic plans to advance the school's mission and promote academic excellence.
- Served as a mentor for 2 new teachers, providing guidance on classroom management strategies and instructional best practices.
- Assessed teacher performance through regular evaluations, providing constructive feedback for continuous improvement in line with appraisal expectations.
- Championed diversity and inclusion efforts, creating an inclusive learning environment for all students.
- Arranging and leading department meetings to develop and update course curricula.
Whole School Reading Lead
Bridge Learning Campus
09.2023 - 02.2025
- Organized whole year group testing for 150+ Y7 students to target reading interventions.
- Developed individualized intervention reading plans for struggling students, resulting in significant improvement in their reading abilities.
- Monitored student performance data to identify trends, inform instructional decisions, and drive continuous improvement efforts in the area of literacy education.
- Overseer of re-opening of new school library to inspire a love of reading.
- Ability to use a range of library cataloguing systems such as ‘AccessIT’.
- Selected high-quality literature for classroom use, sparking student interest and engagement with diverse texts.
English Teacher
Bridge Learning Campus
01.2020 - 02.2025
- Managed classroom behavior effectively through proactive strategies.
- Differentiated instruction for diverse learners, providing tailored support for individual student needs.
- Maintained open lines of communication with parents through parents evenings, phone calls and emails to keep them up to date with student's progress.
- Contributed to a positive school culture by participating in committee work and collaborating with other departments on school-wide initiatives.
- Utilized various assessment tools to track student progress and adapt teaching methods accordingly.
- Developed innovative lesson plans to engage students in English language learning.
Home Insurance Claims Consultant
IAG Insurance, NRMA
04.2019 - 07.2019
- Handling consistent inbound calls from customers regarding their insurance claims
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
Adminstrative Assisstant and Volume Resourcer
Hays Recruitment
08.2018 - 02.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Facilitated monthly panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
English Teacher
Woodchurch High School
09.2016 - 08.2017
- Prepared comprehensive English curriculum for multiple classes.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Retail Assistant
The Disney Store
10.2014 - 09.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Mechandise Hostess
Walt Disney World Resort
06.2014 - 09.2015
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
Education
Post Graduate Certificate - Secondary English Teaching
Liverpool John Moores University
Liverpool07-2016
Bachelor of Arts - English And Screen Studies
Sheffield Hallam University
Sheffield, UK07.2014
Skills
- Staff development
- Teamwork and collaboration
- Attention to detail
- Effective communication
- Professional communication
- Multitasking Abilities
- Data analysis
- Organizational management
- Microsoft office
- Administrative support
Languages
English
Native or Bilingual
Timeline
Deputy Head of Department
Bridge Learning Campus
03.2024 - 02.2025
Whole School Reading Lead
Bridge Learning Campus
09.2023 - 02.2025
English Teacher
Bridge Learning Campus
01.2020 - 02.2025
Home Insurance Claims Consultant
IAG Insurance, NRMA
04.2019 - 07.2019
Adminstrative Assisstant and Volume Resourcer
Hays Recruitment
08.2018 - 02.2019
English Teacher
Woodchurch High School
09.2016 - 08.2017
Retail Assistant
The Disney Store
10.2014 - 09.2015
Mechandise Hostess
Walt Disney World Resort
06.2014 - 09.2015
Bachelor of Arts - English And Screen Studies
Sheffield Hallam University
Post Graduate Certificate - Secondary English Teaching
Liverpool John Moores University
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