Amy Gray
Belleville,ON
Summary
Reliable and experienced hospitality professional with a strong background in fast-paced restaurant and bar environments. Skilled in high-volume service, POS systems, beverage prep, and team support. Known for staying calm under pressure, solving problems quickly, and delivering consistently smooth, guest-focused service.
Overview
2
2
years of professional experience
Work History
Bartender
5 Sawyers
04.2025 - 07.2025
- Took drink orders while efficiently managing beer taps, short drinks, and basic cocktail prep.
- Gained hands-on experience in cocktail mixing with classic and house recipes.
- Served high guest volumes during peak nights, weekends, and events.
- Maintained a friendly, solution-focused approach to enhance guest experiences.
- Balanced service and bar cleanup to keep operations smooth during busy shifts.
Hospitality All-Rounder (FOH + Tech Lead)
Minmi Courthouse Restaurant
01.2025 - 07.2025
- Took orders, served meals, made barista-style coffees, crafted cocktails, and managed bookings.
- Ran large sections solo, confidently serving up to 50 guests during busy shifts.
- Built and implemented a digital ordering system, transitioning the venue from paper tickets to a streamlined workflow.
- Maintained the POS system, updated pricing, and provided tech support for FOH staff.
- Trained and mentored new team members to ensure smooth onboarding.
- Created and posted social media content to boost customer engagement.
Front of House
Bannister's Port Stephen's
10.2024 - 03.2025
- Served at Rick Stein's (upscale seafood) and Julio's (casual Mexican pool bar).
- Acted as Pass Master at Rick Stein's, managing kitchen-to-floor communication and plate timing.
- Provided attentive service, consistently earning positive guest feedback.
- Supported bar operations at Julio's after training in cocktail and beverage prep.
- Adapted to different service styles and responsibilities across both venues.
- Maintained a positive, flexible attitude while collaborating with management and team leads.
Ice Cream Barista
Old Greenhouse Ice Cream Shop
07.2024 - 09.2024
- Provided friendly customer service and processed transactions.
- Prepared and served ice cream and desserts.
- Maintained cleanliness and restocked supplies.
- Collaborated with team members to ensure smooth operations.
English Tutoring
Private clients
01.2023 - 07.2024
- Delivered Business English lessons to professionals, supporting workplace communication and career growth.
- Prepared German-speaking students for academic English exams and university entrance requirements.
- Adapted sessions to individual learning needs, including neurodivergent clients and those with learning plans.
- Created lesson plans and progress summaries to support long-term development.
- Built and maintained a client base through self-promotion and referrals.
Education
Bachelor of Physics - theoretical physics
Universität Leipzig
Leipzig07.2024
Bachelor of biological science - Artificial intelligence and machine learning
Athabasca University
08.2025
Bachelor of Biomedical Science - anatomy and cell biology
Mcgill University
Montreal04.2022
Skills
- Customer service
- POS systems & cash handling
- Coffee & cocktail preparation
- Effective communication
- Multitasking
- Problem-solving
- Consistent reliability
- Social media content management
Languages
English
Native or Bilingual
German
Full Professional
French
Limited Working
Personal Information
- Date of Birth: 31 May 2002
- Nationality: Canadian
- Driving License: Full drivers license
Additional Qualifications
- Full drivers license
- RSA
- Canadian police check passed and willing to complete Australian check additionally
Qualifications
- Full Drivers License
- Smart Serve
- Over a year of hospitality experience
Timeline
Bartender
5 Sawyers
04.2025 - 07.2025
Hospitality All-Rounder (FOH + Tech Lead)
Minmi Courthouse Restaurant
01.2025 - 07.2025
Front of House
Bannister's Port Stephen's
10.2024 - 03.2025
Ice Cream Barista
Old Greenhouse Ice Cream Shop
07.2024 - 09.2024
English Tutoring
Private clients
01.2023 - 07.2024
Bachelor of biological science - Artificial intelligence and machine learning
Athabasca University
Bachelor of Biomedical Science - anatomy and cell biology
Mcgill University
Bachelor of Physics - theoretical physics
Universität Leipzig
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