Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Amy Gordon

London

Summary

Experienced Operations Manager and leader with over 10 years of expertise in planning and problem-solving. Proven ability to optimize business strategies, drive results, and develop teams. Skilled in streamlining processes for increased efficiency, with a strong industry insight, communication skills, and a talent for identifying and implementing strategic improvements.

Overview

15
15
years of professional experience

Work History

Operations Manager

Phoenix Petroleum LTD
06.2018 - Current
  • Ensured materials were ordered, received, prepped and ready for delivery and installation for new fueling stations and bulk oil plants. While staying in budget and maximizing profits.
  • Met and exceeded all new build, and upgrade deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed logistics strategies to align with company objectives and enhance efficiency.
  • Managed purchases and supplier selection, ensuring compliance with support requirements.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducted budget preparation, risk analysis, and project monitoring for successful execution.
  • Prepared bids and tenders and arranged delivery.
  • Coordinated staffing while executing comprehensive cost analysis for projects across Canada.
  • Strengthened operational efficiencies through using TSSA, ESA, OPCA, Jonas and Field Time Management.
  • Maintained high customer service standards, fostering strong client relationships through effective needs assessment.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Operations and Logistic Manager

Mainline Cranes
05.2024 - 04.2025
  • Formulated strategies to enhance performance and secure resources for organizational efficiency.
  • Organized and implemented effective cross-departmental processes.
  • Maintained compliance while training staff on operational standards.
  • Managed logistics operations to optimize delivery timelines.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with regulatory requirements and industry standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed data programs for ISNetworld and Avetta to ensure accuracy.
  • Utilized Microsoft Office Suite for documentation and data analysis tasks.
  • Engaged with customer services to address inquiries and resolve issues promptly.
  • Handled large corporate contracts, ensuring strict adherence to terms.

Full-Time Service/Administrative Coordinator

CIMCO Toromont
04.2016 - 06.2018
  • Managed customer service operations, handling all incoming calls and scheduling service appointments.
  • Oversaw ordering and shipping of materials across Southwestern Ontario.
  • Coordinated corporate accounts and service contracts for efficiency.
  • Scheduled open work orders to ensure timely completion of repairs.
  • Completed file management tasks including scanning and copying documents.
  • Created shipping manifests and arranged transportation for large industrial compressors.
  • Interacted with unionized customers to establish service maintenance contracts.
  • Collected payments for executed service calls, contributing to revenue generation.

Full-Time Logistics Supervisor

Voyageur Transportation
05.2010 - 06.2016
  • Diverse skills in software management.
  • Managed KPIs for the schools and charters division.
  • Continually working toward lean logistic services to create a proficient, cost-saving environment.
  • Works well with key corporate clients such as TVDSB, General Dynamics, LTC, the City of London, 3M, OLG slots, and UWO, to name a few.
  • Created and developed Schools and Charters Processes binders for training and launching of new sites.
  • Scheduling and dispatching of manifests across a fleet of 150 vehicles daily.
  • Liaised with upper management and direct managers to problem-solve.
  • Received and managed positive and negative feedback from corporate clients, and private customers.
  • Logistics Manager in the implementation and development of the new Easy-Bus software.
  • Analyzed and recommended changes for flow and ease.
  • Proficient in training and operating this modality.
  • Proficient in ADP payroll modality.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
  • Identified areas of improvement in existing logistics systems using data analytics tools.
  • Analyzed various aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products.
  • Provided guidance on best practices for operations based on industry standards.
  • Identified opportunities to reduce costs and improve productivity.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Monitored logistics performance and identified improvement opportunities.

Education

Management Certification Course - Infrastructure Health And Safety

Government Of Ontario
01.2022

Honours diploma - Executive Administration

Westervelt College
London, ON
01.2000

Skills

  • Budget preparation
  • Risk assessment
  • Cost analysis
  • Logistics optimization
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Operational efficiency
  • Contract management
  • Business case development
  • Productivity improvement
  • Problem-solving
  • Project inventory material management
  • Health and safety compliance
  • Performance reporting

Timeline

Operations and Logistic Manager

Mainline Cranes
05.2024 - 04.2025

Operations Manager

Phoenix Petroleum LTD
06.2018 - Current

Full-Time Service/Administrative Coordinator

CIMCO Toromont
04.2016 - 06.2018

Full-Time Logistics Supervisor

Voyageur Transportation
05.2010 - 06.2016

Honours diploma - Executive Administration

Westervelt College

Management Certification Course - Infrastructure Health And Safety

Government Of Ontario

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