Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Amy Goemaat
Customer Service Proffesional
Shawnigan Lake, BC,BC
Summary
Overview
20
years of professional experience
1
Certification
Work History
Pitch Perfect Solutions
Call Center Operator
11.2023 - Current
Job overview
- Collaborated with team members to share best practices, resulting in improved overall performance within the call center.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Gecko
Siding Installer
06.2022 - 05.2023
Job overview
- Prep buildings and houses to be side, Cut and install siding, Work from and operate man lift, General labor
- Utilized advanced tools and equipment to ensure precision cuts and alignments during installation projects.
- Provided timely progress updates to clients, ensuring their confidence in the quality of work being performed.
- Increased customer satisfaction with precise installations that met or exceeded industry standards.
- Maximized energy efficiency for clients'' homes through expert insulation integration during the siding installation process.
- Skillfully repaired damaged or worn siding panels, restoring the appearance and functionality of building exteriors.
Luckys lounge, taphouse and grill
Server/Bartender
07.2021 - 02.2022
Job overview
- Serve tables/bartending, Clear tables, daily cleaning duties, opening and closing duties, handle cash/credit/and debit
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
RICKY'S ALL DAY GRILL
Assistant Manager/Server
03.2019 - 07.2020
Job overview
- Daily cashouts, supervising FOH staff, train new staff, Serve tables/bartending, Clear tables, daily cleaning duties, opening and closing duties
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Beer Hunters, Bar & Grill
Supervisor/Server/Bartender
01.2016 - 01.2016
Job overview
- Daily liquor inventory and ordering of soft beverages, Did daily restaurant cash counts, Performed all bartending and serving duties as required
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
O2's Taphouse and Grill
Server
01.2011 - 01.2016
Job overview
- Serve tables/bartending, Clear tables, daily cleaning duties, opening and closing duties, handle cash/credit/and debit
- Contributed to inventory management by monitoring stock levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Werff automotive
Service Writer/Receptionist
01.2012 - 01.2013
Job overview
- Typed up service work orders and did billing, Server
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Coordinated with marketing efforts to create promotional materials that highlight the benefits of the company''s service offerings, attracting new clients through targeted advertising campaigns.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Original Joes Restaurant and Bar
Server
01.2011 - 01.2012
Job overview
- Serve tables/bartending, Clear tables, daily cleaning duties, opening and closing duties, handle cash/credit/and debit, Occasional bartending
- Contributed to inventory management by monitoring stock levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Chiasso Coffee Co
Opening Leader/Barista/Cashier
01.2010 - 01.2011
Job overview
- Leveraged industry expertise to identify new opportunities for growth and expansion into emerging markets.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Calgary
Cattle Baron Steakhouse
01.2008 - 01.2009
Job overview
- Serve
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
Romeos Place
Phone Person/Busser/Hostess/Server
01.2004 - 01.2008
Job overview
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Supported team members with additional tasks, promoting a positive work environment.
Education
Sundance College Calgary, AB
Diploma from Commerce General Business Manager
05-2024
University Overview
Skills
- Customer service (10 years)
- Policy Adherence
- Customer Communications
- Call Handling
- Customer Complaint Resolution
- Strong organizational skills and attention to detail
- Ability to handle confidential information with tact and discretion
- Proficiency in Microsoft Office/Excel/PowerPoint
- Aptitude for quickly learning and adapting to new software applications
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
Certification
Mewp Type 3 GRP B
Languages
English
Native or Bilingual
Timeline
Call Center Operator
Pitch Perfect Solutions
11.2023 - Current
Siding Installer
Gecko
06.2022 - 05.2023
Server/Bartender
Luckys lounge, taphouse and grill
07.2021 - 02.2022
Assistant Manager/Server
RICKY'S ALL DAY GRILL
03.2019 - 07.2020
Supervisor/Server/Bartender
Beer Hunters, Bar & Grill
01.2016 - 01.2016
Service Writer/Receptionist
Werff automotive
01.2012 - 01.2013
Server
O2's Taphouse and Grill
01.2011 - 01.2016
Server
Original Joes Restaurant and Bar
01.2011 - 01.2012
Opening Leader/Barista/Cashier
Chiasso Coffee Co
01.2010 - 01.2011
Cattle Baron Steakhouse
Calgary
01.2008 - 01.2009
Phone Person/Busser/Hostess/Server
Romeos Place
01.2004 - 01.2008
Sundance College
Diploma from Commerce General Business Manager
Mewp Type 3 GRP B
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