I am currently pursuing my diploma in Business Management at Sundance College and seeking a work-from-home opportunity. My flexibility, organizational skills, and trustworthiness coupled with my strong background in customer service make me an asset to any team. I thrive in high-pressure situations and have a proven track record of finding solutions to complex problems. Whether working independently or as part of a team, I excel in my role and am confident in my abilities. My extensive knowledge of service delivery and multitasking skills make me a dedicated customer service professional. I am committed to building strong professional relationships and enhancing business outcomes to drive profitability.
Hi, I’m
Amy Goemaat
Shawnigan Lake,BC
Summary
Overview
14
years of professional experience
Work History
Siding Installer
06.2022 - Current
Job overview
- Gecko, siding, British Columbia
- Prep buildings and houses to be sided
- Cut and install siding
- Work from and operate man lift General labour
- Used variety of hand and power tools to complete tasks
- Loaded and unloaded materials and equipment onto and off construction sites
- Followed instructions and safety protocols to prevent accidents and injuries
- Helped with door and window installations
- Moved and cleared debris from work sites to dispose of in designated areas
- Loaded and unloaded materials onto trucks and trailers
- Followed instructions and safety protocols while operating machinery and equipment
Luckys, taphouse and grill
Server/Bartender
07.2021 - 01.2022
Job overview
- Serve tables/bartending
- Open and closing duties, handle cash/credit/ and debit
- Deal with VLTS : Cashing out tickets and end of shift cashout Server
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
RICKY'S ALL DAY GRILL
Assistant Manager/Server
03.2019 - 07.2020
Job overview
- Daily cashouts, supervising FOH staff, train new staff
- Serve tables/bartending, Clear tables, daily cleaning duties, open and closing duties, handle cash/credit/and debit
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes
- Conducted performance evaluations to identify needed merit raises or disciplinary actions
- Managed staff schedules and maintained adequate coverage for all shifts
- Verified prepared food met standards for quality and quantity before serving to customers
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
Beer Hunters, Bar & Grill
Supervisor/ Server/Bartender
01.2016 - 01.2016
Job overview
- Daily liquor inventory and ordering of soft beverages
- Did daily restaurant cash counts
- Performed all bartending and serving duties as required Server
O2's Taphouse and Grill
01.2011 - 01.2016
Job overview
- Serve tables/bartending, Clear tables, daily cleaning duties, open and closing duties, handle cash/credit/ and debit
- Also assisted with the opening of a new location and trained new staff.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Werff automotive
Service Writer/Receptionist
01.2012 - 01.2013
Job overview
- Typed up service work orders and did billing
- Responded to customer calls and emails to answer questions about products and services
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Original Joes Restaurant and Bar
01.2011 - 01.2012
Job overview
- Serve tables/bartending, Clear tables, daily cleaning duties, open and closing duties, handle cash/credit/ and debit
- Occasional bartending
- Demonstrated respect, friendliness and willingness to help wherever needed
Chiasso Coffee Co
Opening Leader/Barista/Cashier
01.2010 - 01.2011
Job overview
- Make coffee, make food, bus tables, daily cleaning duties, handle cash/credit/and debit, do opening duties, do closing duties including end of night cash out
- Was also a lead in opening new store and training all new staff.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Used POS system to enter orders, process payments and issue receipts
- Conducted inventory counts by adding each item in stock and documenting in computer system
Education
Sundance CollegeCalgary, AB
Post from Business Management
05.2024
University Overview
Skills
- Customer service (15 years)
- Superior phone skills/etiquette
- Microsoft Proficient
- Conflict Resolution
- Task Prioritization
- Self-Motivated
- Clear Communication
- Computer Proficiency
- Social Perceptiveness
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Multi-Line Phone Talent
- Office Equipment Proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Siding Installer
06.2022 - Current
Server/Bartender
Luckys, taphouse and grill
07.2021 - 01.2022
Assistant Manager/Server
RICKY'S ALL DAY GRILL
03.2019 - 07.2020
Supervisor/ Server/Bartender
Beer Hunters, Bar & Grill
01.2016 - 01.2016
Service Writer/Receptionist
Werff automotive
01.2012 - 01.2013
O2's Taphouse and Grill
01.2011 - 01.2016
Original Joes Restaurant and Bar
01.2011 - 01.2012
Opening Leader/Barista/Cashier
Chiasso Coffee Co
01.2010 - 01.2011
Sundance College
Post from Business Management
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