Amy Germain
9 B Omega Street Whitehorse, YT
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Production Assistant
Yukon Provisions
06.2024 - Current
- Performing full service to guests including hostess responsibilities, serving and bussing tables.
- Ensured cleanliness of the dining area throughout the day.
- Serving food and refilling beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Cooking menu items, food preparation, baking.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
Server
Oliver Street Bar & Grill
07.2022 - 06.2024
- Performing full service to guests including hostess responsibilities, serving and bussing tables.
- Supporting customers experience as well as company revenue by recommending and upselling dishes and drinks.
- Ensured cleanliness of the dining area throughout the day.
- Worked with POS system to place orders, manage bills, and handle daily reports..
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Efficiently served and managed a party of 20+ guests, ensuring timely service and high customer satisfaction.
Bartender/Server/Front Desk Agent
Casa Loma Pub
06.2020 - 06.2022
- Performing full service to guests including hostess responsibilities, serving, bartending and bussing tables.
- Checking guests in and out of the hotel.
- Organize and maintain products and stock, process special orders.
Customer Service, Cashier
Save On Foods
08.2017 - 05.2019
- Provide quality customer service, by resolving customer concerns.
- Manage scheduling and breaks.
- Overnight stocking, price adjusting, ensuring store is ready for opening.
Server
Glo's Grill
01.2013 - 01.2015
- Performing service and hostess responsibilities, and bussing tables.
- Ensuring workspace is clean, stocking products, and light janitorial duties.
Skills
- Strong Customer Service skills
- Highly dependable
- Familiar with multiple point-of-sale technologies
- Great problem solving skills
- Proficient in time management
- Production support
- Proficient in managing multiple tasks
Certification
Serving It Right
Timeline
Restaurant Production Assistant
Yukon Provisions
06.2024 - Current
Server
Oliver Street Bar & Grill
07.2022 - 06.2024
Bartender/Server/Front Desk Agent
Casa Loma Pub
06.2020 - 06.2022
Customer Service, Cashier
Save On Foods
08.2017 - 05.2019
Server
Glo's Grill
01.2013 - 01.2015
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