AMY F R I E D E L
Clairmont,AB
Summary
Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Experienced with operating advanced communication systems for emergency response. Utilizes quick decision-making skills to manage critical situations efficiently. Knowledge of effective incident reporting and coordination, ensuring seamless operations and public safety.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
EMERGANCY COMMUNICATIONS OFFICER
NCC- AHSAA
03.2025 - Current
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
Certified Health Care Aide
Alberta Health Services
10.2015 - Current
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Worked with patients to assure that they participated in exercises and therapeutic activities.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine.
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.
- Maintained confidentiality concerning treatment and personal information.
- Documented clinical information in patient medical records daily.
- Responded appropriately to family members when discussing patient care and instructions for discharge.
- Supported the social and emotional needs of patients by providing caring companionship.
- Ensured complete documentation when entering data into the EMR system.
- Resupplied patients with personal hygiene items like towels, soap and toilet paper.
- Responded appropriately to symptoms and behavior.
Funeral Attendant
PEACE VALLEY FUNERAL HOME
07.2023 - Current
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided personal assistance, emotional support and personal care to clients.
- Met with over families to plan funerals by discussing service options and needs.
- Facilitated seamless communication between various parties involved in the funeral process, promoting positive experiences for all involved.
- Increased client trust and confidence by offering personalized support and guidance throughout the funeral planning process.
- Managed inventory of supplies needed for funerals, from caskets to floral arrangements, ensuring proper stock levels were maintained at all times.
- Demonstrated empathy and professionalism in handling sensitive situations, building strong relationships with clients.
Dental Assistant
PASSION DENTAL (FAIRVIEW DENTAL CLINIC)
01.2023 - 01.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
Certification - MEDICAL PRIORITY DISPATCH (EMD PROTOCOL)
INTERNATIONAL ACADEMY
GRIMSHAW03-2025
Health Care Aide -
Northern Lakes College
Slave Lake, Alberta05.2016
Skills
- Patient relationship building
- Electronic charting
- Infection control procedures
- Mobility assistance
- First aid and CPR
- Behavior redirection
- Patient hygiene management
- Bed preparation
- Vital signs monitoring
- Interdisciplinary communication
- Light housekeeping
- Restock shelves
- Patient observation
- Emotional support
- Specimen collection
- Medical equipment operation
- Medication administration
- Client documentation
- Public safety awareness
- Data entry proficiency
- Information gathering
- Emergency protocols
- Mental resilience
- Incident command system
- Call prioritization
- Stress tolerance
- Emergency management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking Abilities
- Basic life support
- Excellent communication
- Critical thinking
- CPR and first aid
- Public safety telecommunicator (PST)
- Providing clear directions
- 911 system information databases
Accomplishments
- Scored excellent high compliance on my audit
- Highest score in class (96%)
- Was awarded a PPT (permanent part time) position while precepting
Certification
- EMD - Emergency Medical Dispatch
- HCA - Health Care Aide
- CPR/BLS
- AERONAUTICAL
Timeline
EMERGANCY COMMUNICATIONS OFFICER
NCC- AHSAA
03.2025 - Current
Funeral Attendant
PEACE VALLEY FUNERAL HOME
07.2023 - Current
Dental Assistant
PASSION DENTAL (FAIRVIEW DENTAL CLINIC)
01.2023 - 01.2025
Certified Health Care Aide
Alberta Health Services
10.2015 - Current
Certification - MEDICAL PRIORITY DISPATCH (EMD PROTOCOL)
INTERNATIONAL ACADEMY
Health Care Aide -
Northern Lakes College