Amy Fitzpatrick
Milton,ON
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
FixAlert
Toronto, Ontario
01.2025 - Current
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed and implemented sales strategies to increase market share.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Account Manager - B2B Business Development
Adecco Canada
Toronto, Ontario
06.2022 - Current
- Gained market share in new sales performance through aggressive team training.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Identified key decision makers within target accounts and developed relationships with them.
- Maintained accurate records of all customer interactions using CRM software tools.
- Maintained an up-to-date knowledge base about current market trends and industry best practices.
- Used CRM database to track referral and appointment data.
- Supported sales team members to drive growth and development.
- Ensured that all customer requirements were met in a timely manner while maintaining high quality standards.
PSW
Cama Woodlands LTC
Burlington, Ontario
06.2020 - 03.2025
- Recorded detailed notes on patient's condition in accordance with agency policy.
- Assisted clients with maintaining good personal hygiene.
- Encouraged positive behavior modification through reinforcement strategies.
- Supported bathing, dressing and personal care needs.
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed care plan and directions to administer medications.
- Ensured compliance with applicable laws, regulations and standards related to PSW role.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Provided emotional support to both patients and families during difficult times.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Respected privacy of all patients at all times while providing quality care services.
- Collaborated with other healthcare professionals such as nurses, physicians and social workers to develop comprehensive treatment plans.
Account Manager
People Source
Mississauga, Ontario
04.2020 - 06.2021
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Maintained accurate records of all customer interactions in the CRM system.
- Onboarded new team members to integrate into organization.
- Developed successful customer relationships to boost sales opportunities.
- Utilized problem-solving skills when dealing with difficult customers.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Developed pricing models for various products and services based on market conditions.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
PSW
Home Instead
Toronto, Ontario
03.2015 - 05.2020
- Maintained detailed records of services performed on clients.
- Recorded detailed notes on patient's condition in accordance with agency policy.
- Assisted clients with maintaining good personal hygiene.
- Encouraged positive behavior modification through reinforcement strategies.
- Supported bathing, dressing and personal care needs.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed care plan and directions to administer medications.
- Ensured compliance with applicable laws, regulations and standards related to PSW role.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Respected privacy of all patients at all times while providing quality care services.
Education
BBA - Project Management
Yorkville University
Yorkville, None03-2025
Diploma - Nursing Studies
Colaiste Phobail
Ireland 06-2012
High School Diploma -
St Fergal's College
Ireland 06-2009
Some College (No Degree) - Anatomy & Physiology
Athabasca University
Athabasca, NoneSome College (No Degree) - Biology
University of New Brunswick
NoneSome College (No Degree) - Microbiology
University of New Brunswick
NoneSkills
- Microsoft Suite, Excel, Power BI, Tableau
- CRM & Client Management (Salesforce, Bullhorn)
- Project management (Start Ups & Agile Environments)
- Talent Acquisition & Applicant Tracking System
- Cross Functional Team Collaboration
- Relationship building & Management
- Problem solving & Conflict Prevention & Resolution
- Excellent communication skills
- Customer service
- Motivational skills
- Data analysis
- Sales strategy
- Client negotiation
- Goal setting
- Direct sales
- Healthcare Operations, Patient & Family Support
Affiliations
- Self Motivated, Gym and Running
- Creativity & Design
- Travel & Cultural Exploration
- Lifelong Learner
- Animal Lover
Accomplishments
- Exceeded KPI's - Adecco & PeopleSource (2020-2022)
- Employee of the Year - Home Instead Senior Care (2019)
- Graduated BBA with GPA 3.5
- Currently Leading the North American Sales Expansion for FixAlert
- Peer Mentor for New Recruits, Team Building & Onboarding
- Led Virtual Sales Campaingns for FixAlert, Adecco & PeopleSource
Certification
- Specialization in Project Management
- Diploma in Nursing Studies
References
References available upon request.
Timeline
Sales Manager
FixAlert
01.2025 - Current
Account Manager - B2B Business Development
Adecco Canada
06.2022 - Current
PSW
Cama Woodlands LTC
06.2020 - 03.2025
Account Manager
People Source
04.2020 - 06.2021
PSW
Home Instead
03.2015 - 05.2020
BBA - Project Management
Yorkville University
Diploma - Nursing Studies
Colaiste Phobail
High School Diploma -
St Fergal's College
Some College (No Degree) - Anatomy & Physiology
Athabasca University
Some College (No Degree) - Biology
University of New Brunswick
Some College (No Degree) - Microbiology
University of New Brunswick