Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Amy Fitzpatrick

Milton,ON

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

FixAlert
Toronto, Ontario
01.2025 - Current
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Developed and implemented sales strategies to increase market share.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Account Manager - B2B Business Development

Adecco Canada
Toronto, Ontario
06.2022 - Current
  • Gained market share in new sales performance through aggressive team training.
  • Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Identified key decision makers within target accounts and developed relationships with them.
  • Maintained accurate records of all customer interactions using CRM software tools.
  • Maintained an up-to-date knowledge base about current market trends and industry best practices.
  • Used CRM database to track referral and appointment data.
  • Supported sales team members to drive growth and development.
  • Ensured that all customer requirements were met in a timely manner while maintaining high quality standards.

PSW

Cama Woodlands LTC
Burlington, Ontario
06.2020 - 03.2025
  • Recorded detailed notes on patient's condition in accordance with agency policy.
  • Assisted clients with maintaining good personal hygiene.
  • Encouraged positive behavior modification through reinforcement strategies.
  • Supported bathing, dressing and personal care needs.
  • Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed care plan and directions to administer medications.
  • Ensured compliance with applicable laws, regulations and standards related to PSW role.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Provided emotional support to both patients and families during difficult times.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Respected privacy of all patients at all times while providing quality care services.
  • Collaborated with other healthcare professionals such as nurses, physicians and social workers to develop comprehensive treatment plans.

Account Manager

People Source
Mississauga, Ontario
04.2020 - 06.2021
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Onboarded new team members to integrate into organization.
  • Developed successful customer relationships to boost sales opportunities.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
  • Developed pricing models for various products and services based on market conditions.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.

PSW

Home Instead
Toronto, Ontario
03.2015 - 05.2020
  • Maintained detailed records of services performed on clients.
  • Recorded detailed notes on patient's condition in accordance with agency policy.
  • Assisted clients with maintaining good personal hygiene.
  • Encouraged positive behavior modification through reinforcement strategies.
  • Supported bathing, dressing and personal care needs.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed care plan and directions to administer medications.
  • Ensured compliance with applicable laws, regulations and standards related to PSW role.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Respected privacy of all patients at all times while providing quality care services.

Education

BBA - Project Management

Yorkville University
Yorkville, None
03-2025

Diploma - Nursing Studies

Colaiste Phobail
Ireland
06-2012

High School Diploma -

St Fergal's College
Ireland
06-2009

Some College (No Degree) - Anatomy & Physiology

Athabasca University
Athabasca, None

Some College (No Degree) - Biology

University of New Brunswick
None

Some College (No Degree) - Microbiology

University of New Brunswick
None

Skills

  • Microsoft Suite, Excel, Power BI, Tableau
  • CRM & Client Management (Salesforce, Bullhorn)
  • Project management (Start Ups & Agile Environments)
  • Talent Acquisition & Applicant Tracking System
  • Cross Functional Team Collaboration
  • Relationship building & Management
  • Problem solving & Conflict Prevention & Resolution
  • Excellent communication skills
  • Customer service
  • Motivational skills
  • Data analysis
  • Sales strategy
  • Client negotiation
  • Goal setting
  • Direct sales
  • Healthcare Operations, Patient & Family Support

Affiliations

  • Self Motivated, Gym and Running
  • Creativity & Design
  • Travel & Cultural Exploration
  • Lifelong Learner
  • Animal Lover

Accomplishments

  • Exceeded KPI's - Adecco & PeopleSource (2020-2022)
  • Employee of the Year - Home Instead Senior Care (2019)
  • Graduated BBA with GPA 3.5
  • Currently Leading the North American Sales Expansion for FixAlert
  • Peer Mentor for New Recruits, Team Building & Onboarding
  • Led Virtual Sales Campaingns for FixAlert, Adecco & PeopleSource

Certification

  • Specialization in Project Management
  • Diploma in Nursing Studies

References

References available upon request.

Timeline

Sales Manager

FixAlert
01.2025 - Current

Account Manager - B2B Business Development

Adecco Canada
06.2022 - Current

PSW

Cama Woodlands LTC
06.2020 - 03.2025

Account Manager

People Source
04.2020 - 06.2021

PSW

Home Instead
03.2015 - 05.2020

BBA - Project Management

Yorkville University

Diploma - Nursing Studies

Colaiste Phobail

High School Diploma -

St Fergal's College

Some College (No Degree) - Anatomy & Physiology

Athabasca University

Some College (No Degree) - Biology

University of New Brunswick

Some College (No Degree) - Microbiology

University of New Brunswick

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