Amy Finnegan Burns
Toronto,ON
Summary
Dynamic operations leader with a proven record of success at WAXON Laser + Waxbar, specializing in operational strategy and project management. Skilled in driving process improvements that boost efficiency, reduce costs, and elevate service quality. Experienced in budget management, workforce planning, and building collaborative, high-performing teams. Recognized as a results-driven executor with a positive, solution-oriented mindset.
Overview
18
18
years of professional experience
Work History
VP of Operations
WAXON Laser + Waxbar
03.2012 - Current
- Scaled WAXON from a single location to 23 locations.
- Assisted in developing operational policies and procedures for team alignment.
- Coordinated daily operations to ensure efficiency and effectiveness in service delivery.
- Collaborated with cross-functional teams to enhance communication and workflow processes.
- Documented processes to ensure compliance with company standards and regulations.
- Engaged with stakeholders to gather feedback on operational performance improvements.
- Analyzed customer feedback data to identify areas for improvement in service delivery processes.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Assisted in the recruitment and onboarding of new staff members into the organization.
- Coordinated cross-functional teams in order to meet project timelines and deliverables.
- Collaborated with executive team members to create long-term plans for organizational growth and development.
- Identified training needs within departments and developed programs accordingly.
- Created budgets for operational departments and monitored spending throughout the year.
- Tracked key performance indicators related to customer satisfaction, sales and profitability.
- Conducted regular meetings with department heads to review performance metrics and progress towards goals.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Developed policies and procedures to ensure consistent implementation of operational objectives.
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operations Manager
Revive Urban Day Spa
Dublin, Ireland
02.2008 - 12.2011
- Managed daily operations of high-end spa, ensuring exceptional guest experiences.
- Developed and implemented employee training programs to enhance service quality.
- Oversaw inventory management, including ordering and stock control for spa products.
- Scheduled staff shifts, balancing coverage with customer demand for optimal service.
- Conducted regular performance evaluations to support staff development and improvement.
- Ensured compliance with health and safety regulations in spa operations and treatments.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Developed and implemented spa services policies, procedures and standards.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Conducted regular staff meetings to ensure consistency in service delivery.
Education
Diploma - Teacher Training
Dublin School Teacher Training
Ireland06-2007
Diploma - Aesthetics
Galligans private college of Aesthetics
Ireland06-2003
Skills
- Operational strategy
- Project management
- Budget management
- Process improvement
- Performance metrics
- Problem solving
- Performance improvement
References
References available upon request.
Timeline
VP of Operations
WAXON Laser + Waxbar
03.2012 - Current
Operations Manager
Revive Urban Day Spa
02.2008 - 12.2011
Diploma - Teacher Training
Dublin School Teacher Training
Diploma - Aesthetics
Galligans private college of Aesthetics