Amy Eyal
Vancouver,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enthusiastic marketing student currently done studying digital marketing diploma. Excited to learn from high-performing and successful team. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
G1 Security Group
09.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Collection Clerk
Magen David Adom The Red Cross
04.2018 - 03.2020
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
High School Diploma -
Cornerstone International College of Canada
Vancouver, BC03.2023
High School Diploma -
Cornerstone International College of Canada
Vancouver, BC04.2022
Skills
- Search Engine Optimization Practices
- Google Analytics
- Keyword optimsiaion
- Content Strategy
- Social Media
- Time management
- Collaboration
- Listener
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Customer Service Representative
G1 Security Group
09.2020 - 10.2021
Collection Clerk
Magen David Adom The Red Cross
04.2018 - 03.2020
High School Diploma -
Cornerstone International College of Canada
High School Diploma -
Cornerstone International College of Canada
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