Amy Espinoza
Riverside
Summary
Dynamic and bilingual professional with a proven track record at UCR Extension, adept in providing exceptional customer service and academic support. Excelled in fast-paced environments, leveraging strong communication skills and proficiency in Microsoft Office to enhance student experiences. Demonstrated adaptability and commitment to excellence, significantly improving engagement and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant for Student Experience |
UCR Extension
08.2023 - Current
- Provide personalized assistance to international students, addressing academic and administrative needs.
- Assist Spanish-speaking students with class registration and academic guidance.
- Prepare and process student transcripts, ensuring accurate and timely delivery (both online and paper).
- Coordinate student engagement efforts to enhance the overall student experience.
- Collaborate with faculty and staff to address student inquiries and improve processes.
Server
UCR Dining Services
08.2022 - 08.2023
- Delivered high-quality food service to 2,000+ students daily in a busy dining hall environment.
- Prepared culturally diverse meals, maintaining food safety and quality standards.
- Assisted over 100 students per shift, handling customer service and cash register duties.
- Maintained cleanliness and organization in both kitchen and dining areas.
- Trained new staff, fostering teamwork and operational efficiency.
Teaching Assistant
Santiago High School
01.2021 - 06.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted lead teacher in delivering biology and health education lessons.
- Provided one-on-one academic support and tutoring to students.
- Built strong relationships with students, contributing to a positive classroom dynamic.
Education
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA06-2026
Skills
- Bilingual: Fluent in Spanish and English (written and spoken)
- Communication: Excellent interpersonal, verbal, and written communication skills
- Adaptability: Able to thrive in fast-paced, changing environments
- Time Management: Strong organizational skills with the ability to prioritize tasks efficiently
- Technology: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, and online communication tools
- Customer Service: Skilled in providing exceptional service and handling customer inquiries
Timeline
Assistant for Student Experience |
UCR Extension
08.2023 - Current
Server
UCR Dining Services
08.2022 - 08.2023
Teaching Assistant
Santiago High School
01.2021 - 06.2022
Bachelor of Arts - Political Science
University of California, Riverside
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