Amy Edmunds
Langley,BC
Summary
I am seeking the opportunity to join the Langley school district as a Youth Care Worker. With my previous experience working in a large team environment in a dynamic challenging job, I know my strong interpersonal skills would be an asset to your team. I am currently maintaining a balance between work and my family. My goal is to assist, provide support, and guidance to students facing various challenges. I know I have the ability to work in all types on unknown situations, and can adapt quickly when it changes.
Overview
23
23
years of professional experience
Work History
Supervisor
OK Drywall
06.2022 - Current
- Supervise drywall staff and various sub-trades within drywall scope of work
- Direct staff to their tasks and instruct their duties for the day
- Attend customer service calls to ensure issues are addressed correctly
- Report daily tasks to the owner with various updates
Front End Assistant (seasonal)
Costco Warehouse
11.2021 - 01.2022
- Cashier and cashier assistant
- Assisted members with various inquiries
Chief Dispatcher for Vancouver Police Department
E-Comm
12.2015 - 11.2020
- Liaise with dispatchers by relaying pertinent information from priority calls via call takers on a three-way phone system
- Inform units of priority events
- Assist call takers in handling priority calls
- Support dispatchers
- Liaise with multiple agencies and specialty squads via phone calls
- Direct contact with Officer in Command
Communications Dispatcher for Vancouver Police Department
E-Comm
06.2009 - 12.2015
- Manage multiple calls both priority and non-urgent
- Manage multiple officers and their requests
- Ensure correct and adequate information is in all calls
- Work with police Sergeants
- Work with multiple teammates
Communications Operator
E-Comm
09.2006 - 06.2009
- Answer initial 911 calls placed into E-Comm
- Triage 911 calls and transfer to appropriate agencies
- Answer non-emergency and emergency calls for Vancouver Police
- Enter call details into a computer aid dispatch system in a timely and orderly manner
- Assist the public with police and non-police inquiries
Communications Operator
North Vancouver RCMP, Richmond RCMP, and Burnaby RCMP
05.2001 - 12.2006
- Answer non-emergency and emergency calls
- Operate switchboard
- Assist the public with general inquiries
Education
Certificate - Public Safety Communications Program
Kwantlen University College
05.2001
Diploma - Arts, Criminology
Kwantlen University College
12.1998
Skills
- Excellent multitasker
- Strong verbal communication
- Works well in a team environment
- Works well in high stressful situations
References
Available upon request
Timeline
Supervisor
OK Drywall
06.2022 - Current
Front End Assistant (seasonal)
Costco Warehouse
11.2021 - 01.2022
Chief Dispatcher for Vancouver Police Department
E-Comm
12.2015 - 11.2020
Communications Dispatcher for Vancouver Police Department
E-Comm
06.2009 - 12.2015
Communications Operator
E-Comm
09.2006 - 06.2009
Communications Operator
North Vancouver RCMP, Richmond RCMP, and Burnaby RCMP
05.2001 - 12.2006
Certificate - Public Safety Communications Program
Kwantlen University College
Diploma - Arts, Criminology
Kwantlen University College
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