Plus years of professional experience
Amy Dutra
Burlington,ON
Summary
Hardworking and passionate individual, With strong organizational skills. Detail-oriented team player, ready to help achieve and exceeds company's goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Being the dependable candidate this roll requires while being successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities.
Based off of the studies, certifications and experience carried, it has allowed myself to develop a high level of skill sets, understanding and knowledge. With the eagerness to learn, the ability's and interest to grow I'm certain securing this position is in the best interest for both this position and myself!
Overview
5
5
1
1
Certification
Work History
Event Planning Assistant
Presentations2go
10.2022 - Current
- Organized schedules and timelines for events.
- Multitasked over 50 calls per day while increasing sales by 10%
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Conferred with event staff at event site to coordinate details.
- Corresponded with clients to answer questions and resolve issues.
- Supervised employees.
- Reviewed event bills to confirm accuracy and approve payment.
- Consulted with customers to determine objectives and requirements for events.
Business Development Representative
Halton Honda
10.2020 - 09.2022
- Managed over 60 customer calls per day to 100+ emails
- Created and generated reports on monthly basis.
- Managed client accounts on weekly basis.
- Generated new business using cold and warm techniques.
- Built and Developed client relationships while maintaining current current ones.
- Used SalesForce and CRM to handle current portfolio and prospective leads.
- Reviewed client concerns and recommended appropriate changes sales reps and supervisors.
Customer Service Representative
Leon's Furniture
03.2018 - 09.2020
- Increasing business by referrals form different customers due to high level of customer service
- Actively listened to customers, handled concerns quickly and deescalated major issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Inspection of furniture prior to delivery.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Law Enforcement, Police Foundations - Law Enforcement
Anderson College
Mississauga, ON08.2023
High School Diploma -
Dr. Frank J. Hayden Secondary School
Burlington, ON06.2017
Skills
- Operational Efficiency
- Client Correspondence
- Market Research
- Persuasive Communication Style
- Staff Training
- Lead Development
- Cash Control
- Continuous Professional Improvement
- Account Management
- Community Organization
- Customer Relationship Management
- Critical Thinking
- Sales
Certification
- CPR Certified- Canadian Red Cross
- Firearms and safety License
- OMVIC Licensed
- Ontario Smart Serve License
- Security Guard License
- Death Notification Certificate
Volunteering at Animal Adoption centers
Helping neglected animals including dogs and cats find there homes after being abandoned, abused and more.
Building a bond and trust with the rescued animal.
Monitoring the interactions, having to determine a persons trustworthiness and intentions, prior to the adoption process.
Catering to the animals needs, while being highly patient and understanding as these animals have past trauma.
Timeline
Event Planning Assistant
Presentations2go
10.2022 - Current
Business Development Representative
Halton Honda
10.2020 - 09.2022
Customer Service Representative
Leon's Furniture
03.2018 - 09.2020
Law Enforcement, Police Foundations - Law Enforcement
Anderson College
High School Diploma -
Dr. Frank J. Hayden Secondary School
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