Amy Dobbin
Wolfville,Canada
Summary
Compassionate Social Services Worker with background in providing support services to diverse populations. Strengths include crisis intervention, case management, and community outreach. Demonstrated the ability to build trust and rapport with clients, leading to improved outcomes. Made a impact in previous roles by connecting individuals with appropriate resources and assisting them in overcoming personal obstacles. Adept at effective communication and conflict resolution. Excelled in client advocacy and disability support, enhancing service operations for large events and ensuring compliance with regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Rafters Lounge, The Old Orchard Inn
Wolfville, NS
01.2017 - Current
- Deliver drinks, offer cashback services, and ATM assistance, and handle video lottery ticket transactions.
- Managed servicing and upkeep of video lottery terminals.
- Led service operations for events hosting 150-200 guests.
- Completed daily reports for deposits, video lottery, and inventory.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Practicum
Big Brothers Big Sisters
Kentville, NS
04.2023 - 06.2025
- Contributed to management of case documentation.
- Conducted interviews for clients and volunteers.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Conducted intakes and assessments of individuals to determine eligibility for service programs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Performed ongoing monitoring of matches to evaluate effectiveness, documenting interventions, and goal achievements, and suggesting changes accordingly.
- Monitored progress of clients receiving services by conducting home visits or phone calls.
Practicum
Horton High School
Wolfville, NS
04.2022 - 06.2022
- Facilitated teacher-student communication to clarify lesson objectives.
- Provided individualized instruction for special needs students according to their IEPs.
- Supported students throughout academic instruction and assignments.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
Practicum
South Shore Sexual Health Center
Bridgewater, NS
01.2022 - 03.2022
- Conducted research to gather data for informational materials.
- Evaluated grant submissions for compliance and quality.
- Delivered sexual wellness education to adolescents.
- Exhibited a range of products and services related to sexual health for young audiences.
- Educated clients about the risks associated with drug and alcohol use.
Housekeeper
Beach Breeze Motel
Grand Pre, NS
04.2017 - 09.2017
- Addressed and fulfilled all guest needs as well as provided information about hotel services upon request from guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cashier
Tim Hortons
Wolfville, NS
01.2015 - 01.2017
- Managed customer interactions and complaint resolution.
- Organized and maintained stock levels.
- Replenished inventory of food supplies and materials efficiently.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Diploma of Social Services -
Nova Scotia Community College
Nova Scotia01.2023
Academic and Career Connections -
Nova Scotia Community College Kingstec
Kentville, NS01.2019
High School Diploma -
Horton High School
Wolfville, NS01.2015
Skills
- Effective Communication Skills
- Calmly Resolving Conflicts
- Prioritization and Scheduling
- Eager To Learn
- Active Listening
- Effective Under Pressure
- Application Utilization
- Disability support
- Client advocacy
Certification
- Standard First Aid, CPR Level C
- Crisis Intervention
- Non-Violent Intervention
- First Aid for Opioid Poisoning Emergencies
- Supporting Survivors of Sexual Violence
References
References available upon request.
Timeline
Practicum
Big Brothers Big Sisters
04.2023 - 06.2025
Practicum
Horton High School
04.2022 - 06.2022
Practicum
South Shore Sexual Health Center
01.2022 - 03.2022
Housekeeper
Beach Breeze Motel
04.2017 - 09.2017
Bartender
Rafters Lounge, The Old Orchard Inn
01.2017 - Current
Cashier
Tim Hortons
01.2015 - 01.2017
- Standard First Aid, CPR Level C
- Crisis Intervention
- Non-Violent Intervention
- First Aid for Opioid Poisoning Emergencies
- Supporting Survivors of Sexual Violence
Diploma of Social Services -
Nova Scotia Community College
Academic and Career Connections -
Nova Scotia Community College Kingstec
High School Diploma -
Horton High School
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