Amy Doan
St. Thomas
Summary
Proven track record, excelling in customer satisfaction and sales expertise. Adept at building strong client relationships and enhancing service quality, I leverage effective communication and prioritization skills to resolve issues promptly, ensuring a superior customer experience and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Clerk
MDL Door Systems
London, ON
04.2017 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Customer Sales Representative
Bath Fitter
London, ON
05.2015 - 03.2017
- Built strong relationships with clients through attentive service.
- Emphasized product specifications to meet customer needs.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Industrial Seamstress
ST, Thomas Canvas & Awning
St. Thomas, ON
09.2006 - 05.2015
- Streamlined work processes by organizing workspace layout and managing time.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues.
- Completed complex industrial sewing projects within tight deadlines, ensuring timely delivery to clients.
- Ensured compliance with safety standards by regularly inspecting equipment and addressing any maintenance issues promptly.
Customer Service Experience
Legends Tavern, China House Restaurant
St. Thomas, ON
01.1999 - 08.2006
- Delivered great customer service experience when talking to various group sizes.
- Built a strong reputation within the industry due to consistent excellence in service quality and customer service experience.
- Enhanced customer service experience by efficiently processing purchases.
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Improved customer service experience by responding promptly and professionally to inquiries or comments.
- Provided superior customer service experience through friendly interactions, knowledgeable assistance, and prompt resolution of concerns.
Education
High School Diploma -
Kingsville District Highschool
Kingsville, ON06-1995
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling and management
- Administrative support and file management
- Prioritization
- Operations support
- Database management
- Verbal and writing communication
Timeline
Clerk
MDL Door Systems
04.2017 - Current
Customer Sales Representative
Bath Fitter
05.2015 - 03.2017
Industrial Seamstress
ST, Thomas Canvas & Awning
09.2006 - 05.2015
Customer Service Experience
Legends Tavern, China House Restaurant
01.1999 - 08.2006
High School Diploma -
Kingsville District Highschool