Amy Doan
St. Thomas
Summary
Proven track record, excelling in customer satisfaction and sales expertise. Adept at building strong client relationships and enhancing service quality, I leverage effective communication and prioritization skills to resolve issues promptly, ensuring a superior customer experience and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Clerk
MDL Door Systems
04.2017 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Customer Sales Representative
Bath Fitter
05.2015 - 03.2017
- Built strong relationships with clients through attentive service.
- Emphasized product specifications to meet customer needs.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Industrial Seamstress
ST, Thomas Canvas & Awning
09.2006 - 05.2015
- Streamlined work processes by organizing workspace layout and managing time.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues.
- Completed complex industrial sewing projects within tight deadlines, ensuring timely delivery to clients.
- Ensured compliance with safety standards by regularly inspecting equipment and addressing any maintenance issues promptly.
Customer Service Experience
Legends Tavern, China House Restaurant
01.1999 - 08.2006
- Delivered great customer service experience when talking to various group sizes.
- Built a strong reputation within the industry due to consistent excellence in service quality and customer service experience.
- Enhanced customer service experience by efficiently processing purchases.
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Improved customer service experience by responding promptly and professionally to inquiries or comments.
- Provided superior customer service experience through friendly interactions, knowledgeable assistance, and prompt resolution of concerns.
Education
High School Diploma -
Kingsville District Highschool
Kingsville, ON06-1995
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling and management
- Administrative support and file management
- Prioritization
- Operations support
- Database management
- Verbal and writing communication
Timeline
Clerk
MDL Door Systems
04.2017 - Current
Customer Sales Representative
Bath Fitter
05.2015 - 03.2017
Industrial Seamstress
ST, Thomas Canvas & Awning
09.2006 - 05.2015
Customer Service Experience
Legends Tavern, China House Restaurant
01.1999 - 08.2006
High School Diploma -
Kingsville District Highschool
Similar Profiles
Kyle ScharfKyle Scharf
Production Technician at MDL SystemsProduction Technician at MDL Systems
John OglesbyJohn Oglesby
Sales Representative at ASSA ABLOY Door Group - Door SystemsSales Representative at ASSA ABLOY Door Group - Door Systems
Chad SpryChad Spry
Warehouse Worker at Specialty Door Systems, Inc. (SDS)Warehouse Worker at Specialty Door Systems, Inc. (SDS)
Tiffani TaylorTiffani Taylor
Dog Groomer at Cassandra ScottDog Groomer at Cassandra Scott
Moise LaplanteMoise Laplante
Stocker at Fruit BowlStocker at Fruit Bowl