Amy Dees

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
• Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
• Implemented quality control measures to guarantee customer satisfaction with each meal served.
• Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
• Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
• Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
• Provided support to the head chef by taking on additional responsibilities as needed during peak times or staff shortages.
• Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
• Supported positive work environment through effective conflict resolution among team members when necessary.
• Demonstrated commitment to sustainability by incorporating locally-sourced ingredients and eco-friendly practices within the kitchen operations.
• Mentored junior cooks in honing their skills through constructive feedback and hands-on guidance during meal preparations.
• Assisted in creating daily specials based on available ingredients for maximum profit margins.
• Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
• Reduced food waste through diligent inventory management and proper food storage practices.
• Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
• Developed new menu items, incorporating seasonal ingredients and current culinary trends.
• Streamlined plating process for faster service while maintaining high standards for dish presentation.
• Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Managed time to juggle multiple tasks simultaneously with ease.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Transported food items from storage areas to kitchen for prepping.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Learned other teammates' work tasks to train as backup.
• Operated kitchen equipment in accordance with manufacturer instructions.
• Cleaned and maintained work areas, equipment and utensils.
• Followed food safety practices and sanitation guidelines.
• Maintained composure and work quality while under stress.
• Stocked and rotated food items according to expiration dates.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Assisted in setting up and breaking down kitchen stations.
• Maintained high personal grooming standards and uniform presentation.
• Monitored food temperature, discarding items not stored correctly.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Trained new staff on food preparation and safety procedures.

• Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
• Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
• Implemented quality control measures to guarantee customer satisfaction with each meal served.
• Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
• Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
• Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
• Supported positive work environment through effective conflict resolution among team members when necessary.
• Demonstrated commitment to sustainability by incorporating locally-sourced ingredients and eco-friendly practices within the kitchen operations.
• Mentored junior cooks in honing their skills through constructive feedback and hands-on guidance during meal preparations.
• Assisted in creating daily specials based on available ingredients for maximum profit margins.
• Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
• Reduced food waste through diligent inventory management and proper food storage practices.
• Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
• Developed new menu items, incorporating seasonal ingredients and current culinary trends.
• Streamlined plating process for faster service while maintaining high standards for dish presentation.
• Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Managed time to juggle multiple tasks simultaneously with ease.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Transported food items from storage areas to kitchen for prepping.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Operated kitchen equipment in accordance with manufacturer instructions.
• Cleaned and maintained work areas, equipment and utensils.
• Followed food safety practices and sanitation guidelines.
• Maintained composure and work quality while under stress.
• Stocked and rotated food items according to expiration dates.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Maintained high personal grooming standards and uniform presentation.
• Monitored food temperature, discarding items not stored correctly.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Trained new staff on food preparation and safety procedures

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments

• Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies

• Handled product returns and exchanges according to company policies while maintaining a friendly demeanor

• Performed inventory management tasks such as restocking merchandise at the checkout area as needed

• Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

• Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
• Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
• Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.

• Developed and delivered engaging lesson plans to a diverse group of students

• Utilized various teaching methods, including lectures, discussions, and hands-on activities, to facilitate student learning

• Implemented effective classroom management strategies to create a positive and productive learning environment

• Provided individualized instruction and support to students with special needs or learning difficulties

• Evaluated student performance through assessments and assignments, providing constructive feedback for improvement