Amy Dawson
Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mess Manager With Kitchen
Canadian Forces Morale And Welfare Services
01.2019 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Collaborated with sponsors to secure funding and support for high-profile events.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Recreation Manager
Canadian Forces Morale And Welfare Services
01.2022 - 10.2022
- Enhanced customer satisfaction by developing and implementing innovative recreational programs and events.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Increased membership retention rates by regularly assessing member feedback and adjusting program offerings accordingly.
- Optimized facility usage by coordinating the scheduling of various sports leagues, tournaments, and special events.
- Fostered a positive work environment through effective communication and team building initiatives among staff members.
- Implemented effective budget management strategies to reduce operational costs while maintaining high-quality services for guests. Increased unencumbered cash by $50,000 in ten months.
- Oversaw maintenance of recreation facilities, ensuring regular inspections and timely repairs were conducted to uphold safety standards.
- Assessed community needs to develop targeted programming that catered to diverse age groups and interests, increasing overall participation rates.
- Established partnerships with local businesses to secure sponsorships and funding opportunities for new program development or facility improvements.
- Managed inventory control of equipment and supplies, ensuring adequate stock levels were maintained while minimizing waste due to overstocking or expired materials.
- Leveraged social media platforms effectively to enhance visibility of recreational programs, attracting new participants from the surrounding areas.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
- Assisted with grant writing efforts aimed at securing additional funding for facility upgrades or expansion projects.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Recreation Coordinator
Canadian Forces Morale And Welfare Services
01.2018 - 12.2018
- Increased community participation in recreational programs by developing and implementing engaging activities.
- Boosted program attendance through effective marketing campaigns and outreach efforts targeting various demographic groups.
- Managed budgets for multiple programs, ensuring optimal allocation of resources to maximize service quality and participant enjoyment.
- Evaluated the success of each program at regular intervals, identifying areas for improvement and implementing changes as needed.
- Maintained safe and clean facilities at all times, conducting regular inspections and addressing any issues promptly.
- Established a welcoming environment for diverse participants by promoting inclusivity and accessibility throughout all programs and facilities.
- Streamlined registration processes, making it easier for community members to sign up for their desired recreation activities.
- Kept abreast of industry trends to continually update program offerings that met the evolving needs of the local population.
- Devised thorough evaluation tools measuring participant satisfaction levels with specific aspects of each program offering valuable insight into areas needing improvement.
- Evaluated staff performance on a regular basis providing constructive feedback leading to more efficient operations overall.
- Organized and maintained accurate records for program registration, facility usage, and budgetary expenses ensuring smooth operations.
- Scheduled events in recreation facilities and monitored facility conditions.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
Instructor
Be Prepared
03.2016 - 11.2023
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted classroom safety, collaboration and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
Front Desk Supervisor (Recreation Facility)
Canadian Forces Morale And Welfare Services
09.2017 - 12.2018
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Scheduled and assigned daily work and activities for team members.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Fitness Instructor/Personal Trainer Intern
Canadian Forces Morale And Welfare Services
11.2005 - 09.2017
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Certified new personal trainers, sharing knowledge of effective training techniques and best practices within the industry.
- Organized community-wide fitness events, raising awareness about health benefits associated with regular exercise and encouraging an active lifestyle among residents.
- Increased membership sales by conducting informative tours of the facility and highlighting unique features of the gym''s offerings.
- Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
- Mentored junior staff members as they began their careers as personal trainers or group exercise instructors, instilling an enthusiasm for helping others achieve their fitness goals.
Education
Bachelor of Applied Arts - Human Services Management
Loyalist College
Belleville, ON05.2012
Recreation Leadership - Recreation
Loyalist College
Belleville, ON06.1995
Certificate - First Aid
First Aid Instructor - St. Johns Ambulance
Trenton, ON03.2024
Completed Coursework - Holistic Nutrition
Canadian School of Natural Nutrition
Toronto, ON06.2012
Skills
- Expense Tracking
- Contract Management
- Operations Management
- Staff Development
- Marketing
- Facility Management
Languages
English
Native or Bilingual
Certification
NCCP #1153697
Safe Food Handling
Smart Serve
Fitness Instructor
Yoga Instructor
Pilates Instructor
Indoor Cycling Instructor
Jump Rope Instructor
Indoor Rowing Instructor
BOSU Instructor
Swim Instructor
TRX Instructor
Aquafit Instructor
Multi Sport - Making Head Way in Sport, 2022 - Coaching Association of Canada
Multi Sport - Teaching and Learning Basic Mental Skills Design a Basic Sport Program, 2009
Multi Sport - Make Ethical Decisions Planning a Practise Nutrition, 2009
Quest 2 for Children's Programs, 2022 - Parks and Recreation Ontario
Quest 1 for Children's Programs, 2022
Water Safe Instructor, Red Cross
Babysitting course instructor, Red Cross
Home Alone instructor, SOS for Kids
Software
Maitre D' POS
Prophet (Financial Management)
Microsoft Office
Additional Information
Workplace Violence Prevention, Defence Learning Network
Motivation Interviewing, CFMWS
Security Awareness, Defence Learning Network
Mental Health in the Workplace for Managers, Defence Learning Network
Workplace Bullying & Harassment, Defence Learning Network
Labour Management Relations Committee Training, CFB Trenton
Mental Fitness & Suicide Awareness, CFB Trenton
Health & Safety Roles and Responsibilities, CFMWS
OHS Inspections, Accident Investigations and Reporting, CFMWS
Special Events Management, Loyalist College
Timeline
Recreation Manager
Canadian Forces Morale And Welfare Services
01.2022 - 10.2022
Mess Manager With Kitchen
Canadian Forces Morale And Welfare Services
01.2019 - Current
Recreation Coordinator
Canadian Forces Morale And Welfare Services
01.2018 - 12.2018
Front Desk Supervisor (Recreation Facility)
Canadian Forces Morale And Welfare Services
09.2017 - 12.2018
Instructor
Be Prepared
03.2016 - 11.2023
Fitness Instructor/Personal Trainer Intern
Canadian Forces Morale And Welfare Services
11.2005 - 09.2017
Bachelor of Applied Arts - Human Services Management
Loyalist College
Recreation Leadership - Recreation
Loyalist College
Certificate - First Aid
First Aid Instructor - St. Johns Ambulance
Completed Coursework - Holistic Nutrition
Canadian School of Natural Nutrition
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