Amy Davenport
Beaver Brook,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Bluebird Self Storage
06.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Listening to customers individual needs to find them the perfect storage solution for them.
- Working as a team and alone.
- Actively participated in team meetings.
- Maintained clean and orderly areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Making Bank deposits
Vision Care Associate
WAL-MART CANADA
11.2012 - 11.2021
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided exceptional customer service while assisting clients in picking out the best suitable eye wear for their personal needs.
- Maintained accurate documentation of patient information.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Filing, Faxing, Charts, Insurance.
General Cashier/Coin Cashier
Casino Rama
03.1999 - 05.2012
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of Casino promotions and Offers.
- Mentored new employees on cashier duties and best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Multi-tasking and controlling it in a professional manner is very important in dealing with daily duties
Education
No Degree - Interior Design Program
GEORGIAN COLLEGE
Barrie, ON01.1996
High School Diploma -
Barrie Central Collegiate
Barrie, ON01.1995
Skills
- Product Recommendations
- Active Listening
- Sales Transactions
- Customer Service
- Sales and Upselling
- Computer Proficiency
- Teamwork and Collaboration
- POS Systems and Ordering Platforms
- Building rapport
- Stock management
Certification
Valid Driver's License
Additional Information
SKILLS & ABILITIES
I have worked within the service industry for many years, dealing with the public in a forum of various aspects. I'm very comfortable working in a fast paced, thinking on your feet environment, multi-tasking and organization is a big part of my everyday work and home life. I possess the skills to deal with proactive thinking and decision making. Experience with P.O.S terminals including debit and credit card transaction, answering phone calls, dealing with large amounts of money. Training in money laundering and counterfeit monitoring. Held an Alcohol and Gaming (A, G, C, O) License for 13 years.
References
References available upon request
Languages
English
Timeline
Customer Service Specialist
Bluebird Self Storage
06.2023 - Current
Vision Care Associate
WAL-MART CANADA
11.2012 - 11.2021
General Cashier/Coin Cashier
Casino Rama
03.1999 - 05.2012
No Degree - Interior Design Program
GEORGIAN COLLEGE
High School Diploma -
Barrie Central Collegiate
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