Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Amy D'Alton

FPO AE

Summary

Over 24 years retail experience within the Navy and Army Air Force Exchanges in a variety of positions from associate to managerial levels. Skills include attention to detail, providing direction and motivation, developing systems to improve productivity. Team oriented, reliable, and dedicated to providing excellent customer service.

Overview

32
32
years of professional experience

Work History

Divisional Manager

Navy Exchange
09.2022 - Current
  • Reduced operational costs, identifying areas of inefficiency and implementing cost-saving measures.
  • Fostered strong client relationships to ensure customer satisfaction and repeat business opportunities.
  • Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
  • Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
  • Led cross-functional teams on major projects, ensuring timely completion while meeting or exceeding quality standards.
  • Managed and motivated employees to be productive and engaged in work.

Divisional Manager

Navy Exchange
10.2019 - 08.2022
  • Managed inventory to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Served as the ASI Facilitator mentoring the ASI team to achieving an increase in ASI YR 2022
  • Received the Bingham Award YR 2022

Department Manager, Grocery

Navy Exchange
01.2012 - 09.2019
  • Responsible for overall operations of grocery, deli, produce, package store, and central checkout departments
  • These areas were a key component of the store’s net profit of $1.18 million
  • Directed and motivated 30 associates to provide Premier Customer Service which resulted in a Customer Satisfaction Index of 90, +3 points over planned.

Supervisory Sales Clerk-Deli

Navy Exchange
01.2008 - 01.2012
  • Supervised all aspects of safety and training of six associates
  • Responsible for providing quality customer service in a timely and efficient manner
  • Opened and established the only deli within the Navy Exchange system
  • Trained the Guantanamo Bay Grocery manager in deli operations.

Sales Clerk- Grocery and Supervisory Sales Clerk- Retail

Navy Exchange
01.2005 - 01.2008
  • Primary duty in grocery was stocking and ordering dairy products
  • As supervisor was responsible for inventory and sales of small/large appliances and toys
  • Two successful years of inventory with no variances.

Army Family Team Building Master Trainer

Cleveland Recruiting Battalion
01.2003 - 01.2005
  • Taught, mentored and coached Army family members on various aspects of Army life, including deployments.

Customer Support Manager

Army and Air force Exchange
01.1999 - 01.2003
  • Responsible for the efficient operations in central checkout, cash cage, and customer service
  • Primary manager charged with closing the store
  • The three departments were instrumental in raising the store Customer Satisfaction Index to 70 and the Associate Satisfaction score from 52.5 to 73
  • Successfully oversaw the transfer of marks to euros with no variance.

AAFES Shoppette Supervisor/Manager

Aviano Italy
01.1993 - 01.1997
  • Responsible for the stockage, inventory, and professional display of grocery items
  • Promoted to manager after store achieved number one in sales worldwide.

Education

University of Maryland

NEX Training Academy

Retail Store Leadership

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Training and mentoring
  • Customer Engagement

Awards

  • Superior Accomplishment Recognition Award as Department Manager in 2013
  • Navy Exchange Employee of the third quarter December 2010
  • Two AAFES Excellence Awards in recognition of outstanding customer service

Timeline

Divisional Manager

Navy Exchange
09.2022 - Current

Divisional Manager

Navy Exchange
10.2019 - 08.2022

Department Manager, Grocery

Navy Exchange
01.2012 - 09.2019

Supervisory Sales Clerk-Deli

Navy Exchange
01.2008 - 01.2012

Sales Clerk- Grocery and Supervisory Sales Clerk- Retail

Navy Exchange
01.2005 - 01.2008

Army Family Team Building Master Trainer

Cleveland Recruiting Battalion
01.2003 - 01.2005

Customer Support Manager

Army and Air force Exchange
01.1999 - 01.2003

AAFES Shoppette Supervisor/Manager

Aviano Italy
01.1993 - 01.1997

University of Maryland

NEX Training Academy

Retail Store Leadership

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Amy D'Alton