Amy Dale
Cameron Park
Summary
Experienced operational leader with a passion for building high performing teams and developing individuals to their full potential. Exceptionally organized, thoughtfully communicative, multi-tasker who has proven success in reducing operational expenses and driving outcomes through efficiency, continuous improvement, and relational leadership.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
Blue Shield of California
08.2022 - Current
- Responsible for the IFP Install and CEC Teams’ operations and people management functions
- Direct the department workload and ensure eligibility and enrollment inventories are appropriately assigned to stay within established SLA’s and cycle times
- Consult and make recommendations to senior management on operational issues
- Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
- Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
- Collaborate across AOR’s on special projects and sourcing initiatives.
Human Resources Analyst
County of El Dorado
07.2021 - 08.2022
- Performed professional analytical work of human resources operations by identifying alternatives and making recommendations regarding organizational structure, staffing, cost/benefit, productivity, and policy or procedure modifications
- Implemented recruitment, testing, and selection processes by developing and administering all phases of the examination process and advising hiring departments with the employee selection process
- Provided advice to County departments in the interpretation and application of laws and Memorandums of Understanding, pertaining to human resources policies and procedures
- Reviewed the work of technical support staff for quality control, training, motivation, and evaluation
- Processed a variety of personnel actions, such as new hires, employee separations, merit increases, special pays, promotions, transfers, etc., reviewed personnel actions for accuracy, completeness, and compliance with applicable rules, memoranda of understanding, and benefit provider plans
- Audited and reconciled various financial and staff allocation information from source data and reports.
Director of Business Administration/Operations
Green Valley Community Church
07.2019 - 07.2021
- Oversaw the Operations Department which included 8 FTE’s and approximately 40 volunteers with Areas of Responsibility: Finance, Human Resources, Insurance, Legal, IT, Life Skills Classes, and Front Office
- Administered $2.6M annual fiscal budget and reported to Executive Pastor and Elder Board regarding same
- Responsible for Human Resources administration including hiring, terminations, benefits, payroll, and employee leaves
- Responsible for coordinating and facilitating staff training & development
- Served as subject matter expert on the ever-evolving COVID-19 employment laws and safety protocols to ensure staff and congregation safety.
Claim Service Leader
Allstate Insurance Company
10.2015 - 03.2019
- Responsible for the Auto Theft, Fire & Diminished Value Claims team operations and people management functions
- Oversaw the resolution of highly complex customer conflicts and issues
- Oversaw the negotiation of highly complex claim settlements
- Oversaw and represented the company in highly complex arbitrations, contentions, and small claims court
- Reviewed Adjusters’ work quality and customer interactions through file reviews and chair-sides (10 FTE’s)
- Analyzed and tracked individual and unit measures, discussed during Team huddles and Root Cause Problem Solving sessions
- Analyzed unit reports and supported the achievement of business unit objectives and meeting SLA’s
- Frequently participated in special projects as a subject matter expert
- Collaborated across AOR’s for process redesign and improving efficiencies.
Senior Claim Service Adjuster
Allstate Insurance Company
03.2006 - 10.2015
- Investigated auto theft and fire claims and coverage questions by securing and reviewing recorded statements, police reports, theft affidavits, and other pertinent claim documentation as needed
- Prepared and adjusted claim settlements by scheduling inspections and coordinating repairs, evaluating, negotiating, and settling total losses
- Provided excellent customer service while managing expectations and coverage severities
- TDY NextGen Trainer June to December 2008, served as subject matter expert and trained 140 employees on NextGen software rollout.
Education
Bachelor of Science – Business Administration, Management Concentration -
San Jose State University
Skills
- Operations Management
- Budget Administration
- Team Training
- Staff Supervision
- Human Resources
- Employee Development
Timeline
Operations Supervisor
Blue Shield of California
08.2022 - Current
Human Resources Analyst
County of El Dorado
07.2021 - 08.2022
Director of Business Administration/Operations
Green Valley Community Church
07.2019 - 07.2021
Claim Service Leader
Allstate Insurance Company
10.2015 - 03.2019
Senior Claim Service Adjuster
Allstate Insurance Company
03.2006 - 10.2015
Bachelor of Science – Business Administration, Management Concentration -
San Jose State University
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