Amy C. Smith

Oversee daily service operations by managing all order processing, invoicing, and credit transactions in QuickBooks, while ensuring accuracy through high-volume data entry. Coordinate logistics including freight shipments and FedEx small parcel, and create, distribute, and log all warranty documentation. Serve as the primary point of contact for all clients, handling high-volume phone and email communication, resolving customer issues, increasing internal sales, and maintaining high service standards. Manager of office operations, process monthly expense reports, and support a seamless customer experience for both remote and walk-in clients. Analyze customer feedback to identify trends and implement effective solutions for service enhancement. Streamline complaint resolution processes, resulting in faster response times and increased customer retention.

Supported daily service operations by managing a multi-line phone system, scheduling cleaning appointments in person and over the phone, and assisting in the creation of efficient daily service routes. Provided accurate service quotes to customers both in person and over the phone, while maintaining high-volume data entry and digital communication. Delivered exceptional customer service by addressing client needs, coordinating schedules, and ensuring a smooth and positive customer experience.

Acted as the main point of contact for customers, providing outstanding service via phone and email while managing a high-volume, multi-line phone system. Resolved product-related issues promptly and accurately, performed detailed data entry, and partnered with the production team to ensure efficient workflow and timely delivery.

Managed front-desk operations by greeting customers, handling phone communications, and processing orders for both walk-in and remote clients. Maintained accurate records, processed payments, and delivered consistent, high-quality customer service. Partnered with leadership to support business operations and ensure a smooth, organized workflow.

Managed customer service and sales operations, overseeing booking and coordination of local and long-distance moves while ensuring a high level of client satisfaction. Handled follow-up communications, maintained detailed customer records, and managed office organization. Served as primary point of contact by answering a multi-line phone system and greeting clients. Provided executive support to company owners, including scheduling, travel arrangements, and meeting coordination, while maintaining efficient day-to-day operations.