Amy Cruz
Panorama City
Summary
Dynamic customer service professional with a proven track record at Walmart and Working at Paqueteria Latina, excelling in employee training and sales support. Offering friendly and service-oriented approach with commitment to learning and development. Brings understanding of customer service principles and retail operations, along with skills in communication and organization.
Overview
5
5
years of professional experience
Work History
Customer Service
Walmart
09.2022 - 12.2024
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Generated consistent returns by applying rigorous analytical techniques and leveraging industry expertise.
- Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Processed merchandise returns efficiently while adhering to company policy regarding refunds or exchanges.
- Trained and managed associates in customer service and sales techniques.
Customer Service Sales Representative
Paqueteria Latina
04.2020 - 06.2021
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed returns and exchanges while adhering to company policies and procedures.
- Called drivers to see if they were on route on picking up the boxes and deliveries
- Trained and managed associates in customer service and sales techniques.
- Made sure that every customer was registered and that they were all accounted for
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma -
Opportunities For Learning
Arleta, Ca06-2021
Skills
- Excellent customer service
- Employee training
- Time management
- Sales support
- Coaching and mentoring
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Walmart
09.2022 - 12.2024
Customer Service Sales Representative
Paqueteria Latina
04.2020 - 06.2021
High School Diploma -
Opportunities For Learning
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