Amy Chen
Surrey
Summary
Second year all rounded student at the university of Toronto studying Biology and Animal physiology, has many experience with around 2 years of customer service as being a waitress and experience as an assistant manager and media producer at Chakura cafe. High time management skills, organization skills, hard working, and patient with customers.
Overview
2
2
years of professional experience
Work History
Waitress
Jason Chi
08.2022 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handles the POS system well and quick to learn new updates.
Media Producer
Naren Wang
09.2023 - 12.2023
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Created a variety of advertisements to raise awareness of the store
- Generated interesting videos and media to capture attention of audiences
- Used a variety of types of media to increase sales
Assistant Manager
Naren Wang
09.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and managed a school lunch delivery system.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Came up with ideas to improve efficiency of sales
Education
Bachelor of Science - Biology And Animal Physiology
University of Toronto
Toronto, ON05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Service prioritization
- Time management
- Complaint resolution
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Media Producer
Naren Wang
09.2023 - 12.2023
Assistant Manager
Naren Wang
09.2023 - 11.2023
Waitress
Jason Chi
08.2022 - 07.2024
Bachelor of Science - Biology And Animal Physiology
University of Toronto
Similar Profiles
Owen PiersonOwen Pierson
Mover at Jason and Jason RelocationMover at Jason and Jason Relocation
Felicia MackFelicia Mack
Vice-President at Psi Chi International Honor Society In Psychology - Psi Chi ChapterVice-President at Psi Chi International Honor Society In Psychology - Psi Chi Chapter
Bella GivensBella Givens
Vice President of Risk Management at Alpha Chi Omega: Iota ChiVice President of Risk Management at Alpha Chi Omega: Iota Chi
Gursewak SinghGursewak Singh
Food Server at Venvi Renaissance Retirement ResidenceFood Server at Venvi Renaissance Retirement Residence
Sukhi NijjarSukhi Nijjar
Janitorial Worker at Envirosafe JanitorialJanitorial Worker at Envirosafe Janitorial