Amy Chapman

• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
• Ensured timely turnovers for multiple check-ins by efficiently cleaning assigned Family Condos, Cabins & Villas according to company standards. This entailed a minimum of two 2 hour cleans, up to 5 properties per day with occasional cleans needing 2-4 hours.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Developed and led recreational activities to teach decision making, physical fitness and social skills for children & young people aged 3-17yrs
• Created & followed lesson plans and routines for individual students to meet personal goals and abilities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Administrative duties including marketing, activity schedules, staff rosters, ordering supplies, answering phones/emails and responding to customer enquires/complaints in a professional and courteous manner.
• Networked with local organizations, leaders and local schools, resulting in establishment of new and lasting partnerships and relationships
• Worked in a team, facilitated team meetings and trained other new staff/volunteers

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Making 300+ coffees per day with fast efficiency and team communication.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Prepared food according to standard recipes with requested changes for customer satisfaction.
• Operated POS & cash register for cash, check and credit card transactions with excellent accuracy levels, for long periods of time (7+hours)
• Worked flexible schedule and extra shifts to meet business needs.

• Provided friendly, courteous service to create memorable moments for guests.
• Delivered catered food and supplies to facility for on-time set-up.
• Cleaned and organized kitchen stations to promote team efficiency.
• Supervised and facilitated 60+ campers during activities to promote fun, safety and inclusivity.
• Kept records of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
• Office Admin tasks - Bookings/reservations; answering phones, holiday /guests check in.
• Regular cleaning of large family cabins, villas, function Centre, kitchen & staff quarters.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

"LoveBites" Relationship Facilitator Training

Gained the knowledge and skills to facilitate the implementation of the Love Bites respectful relationships program, in culturally and linguistically diverse communities.

• Study Abroad: TEFL Teacher Training - Beijing, China "Teach&Travel China" February - March 2013
• Practical Teaching Internship, Teach & Travel China. Weifang Language School, Shandong Province, China - From March 2013 completed July 2013