Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Carey

Hamilton,Canada

Summary

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction. Experienced in guest relations, ensuring a warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Host

Fit4less
Hamilton, Canada
04.2022 - Current
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Cleaned and sanitized bathrooms, gym equipment and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Front Desk Receptionist

Wicked Ink
Hamilton, Canada
02.2018 - 02.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.

CASHIER

MCDONALDS RESTAURANT
08.2016 - 10.2017
  • Took customer's orders, helped with any problems customers had in store, bagged meals, prepared meals, prepared food, maintenance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.

Education

Extension Certificate - Policing

Mount Royal University
Alberta
01.2026

Bachelor of Arts - Humanities

Mcmaster University
Hamilton, None
04.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Reliability and punctuality
  • Problem-solving
  • Efficient cleaning techniques
  • Interior and exterior cleaning

Certification

  • WHMIS
  • SMART Tan UV Technical certification
  • CannSell
  • Workplace violence, Harassment, & Discrimination prevention
  • AED
  • Cyber Security
  • PCI Compliance

Timeline

Host

Fit4less
04.2022 - Current

Front Desk Receptionist

Wicked Ink
02.2018 - 02.2019

CASHIER

MCDONALDS RESTAURANT
08.2016 - 10.2017

Extension Certificate - Policing

Mount Royal University

Bachelor of Arts - Humanities

Mcmaster University

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Amy Carey