Amy Buchanan
Kelowna,BC
Summary
Friendly and organized, possessing solid grasp of fundamental accounting principles and strong numerical aptitude. Proficient in managing financial records and preparing accurate reports, with competency in using accounting software. Dedicated to ensuring precise financial tracking and contributing to overall efficiency of organization.
Overview
6
6
years of professional experience
Work History
Retail Sales Worker
Caps Liquor
01.2022 - Current
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Customer Service Representative
Avalon Event Rentals
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Accounting And Bookkeeping Technician -
Okanagan College
Kelowna, None04.2026
Skills
- Patience and empathy
- Active listening
- Critical thinking
- Bookkeeping
- Accounts receivable
- Payroll processing
- Bookkeeping software
- Accounting
- MS office expert
- General ledger management
Languages
English
Native or Bilingual
Interests
- Team Sports
- Volunteering with youth sports programs as a coach
Timeline
Retail Sales Worker
Caps Liquor
01.2022 - Current
Customer Service Representative
Avalon Event Rentals
01.2019 - Current
Accounting And Bookkeeping Technician -
Okanagan College
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