Amy Bruggemann
Boulder,CO
Summary
Detail-oriented Administrative and Healthcare Support Professional with 6+ years of experience across office administration, patient access, behavioral health, dental/medical billing, program coordination, youth development, and high-volume customer/client service. Recognized for improving workflows, strengthening interdepartmental communication, and managing complex caseloads with accuracy, empathy, and discretion. Thrives in fast-paced, multidisciplinary environments, and excels in roles requiring adaptability, critical thinking, and exceptional organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator
Mountain Storage Management
Tabernash, CO
06.2025 - 02.2026
- Managed daily administrative tasks, including phone calls, emails, and meeting organization.
- Maintained office supplies inventory through regular stock checks and timely orders.
- Utilized electronic database software for client information management and legal document consolidation.
- Developed and implemented new data collection spreadsheets, increasing efficiency by 25% and reducing compliance errors by 44.7%.
- Handled legal documentation for leasing and insurance contracts efficiently.
- Scanned, archived, and filed paper records into both online and physical systems.
- Oversaw nine storage facility properties, ensuring seamless operations across departments.
- Responded promptly to customer inquiries via email, phone, or text in a professional manner.
Behavioral Health Technician and Case Coordinator
Recovery Resources
Frisco, CO
08.2024 - 03.2025
- Conducted client interviews to gather comprehensive medical and behavioral histories.
- Collaborated with clients to determine suitable treatment and rehabilitation programs, utlizing communication models such as Motivational Interviewing, Patient Led Goal Setting, Stages of Change educational model, and Non-Violent Communication (NVC) model.
- Maintain current QMAP Certification and administer medications to patients using QMAP and State guidelines for all scheduled and PRN medications. Maintain documentation of medication administration following all State, QMAP, and Facility guidelines. Properly store, secure, and distribute medications using the guidelines as listed above.
- Collect vitals, COWS, and CIWAS at specified time intervals for each patient, as indicated by the patient's Care Plan and LOC and within the facility.
- Referred clients to additional supportive services for enhanced treatment outcomes.
- Engaged clients in the Milleau in both One-on-One and Group Therapy discussions, focusing on DBT education and Skill work, Stages of Change reflection and discussion, Staff-Patient Collaborative Safety Planning/Relapse Prevention Planning, Building Competancy and Confidence in Self-Led Crisis Management Techniques, SMART Goal Setting, and Group Led Responsibility and Accountability Discussions, Staff Facilitated Group-Led Proccess
- Coordinated prevention programs targeting alcohol and drug abuse among clients.
- Maintained accurate, timely reports and detailed case histories.
- Provided care and guidance to clients experiencing intoxication or withdrawal symptoms.
- Identified emergencies, responding swiftly and appropriately as needed.
- Completed all required Medicaid Treatment Plans and Care Plan Progress Reports per Colorado State guidelines.
- Coordinated with outside faciltiies, providers, programs, hospitals, and services to coordinate: HLOC referrals/transfers; Step-Down referrals and discharges/hand-offs for ongoing care needs.
- Coordination of all upcoming discharges/incoming admissions, depending on patient needs: Discharge To/Admit From another facility/program/service, including admissions for Initial Monitored Detox/Withdrawal Encounter.
- Collaborate with on campus Emergency Deparment and local Police Department to receive Intoxicated Individuals, not otherwise stable to be released to home, for Observational Period to determine possible admission and care needs.
- Ensured facility cleanliness, safety, and security, adhering to OSHA standards.
Emergency Department Patient Access Representative
CommonSpirit Health Mountain Region
Frisco, CO
04.2024 - 03.2025
- Processed patient registrations in Emergency Department, strictly following HIPAA standards.
- Handled sensitive information, maintaining confidentiality and accuracy throughout registration process.
- Collaborated with First Responder Personnel for incoming admissions and outgoing transfers via ambulance and LifeFlight transports.
- Leveraged EPIC Electronic Medical System for comprehensive patient profile management.
- Executed insurance verifications through EPIC RTE and external online/portal resources effectively. Interpret COB for visit collections. Assist uninsured patients with Emergency Medicaid forms for submission. Connect in-need patients to assigned Financial Aid Advocate using Last Name Assigning Protocol as indicated by current department advocate rotation.
- Collected payments on patient accounts, contributing to financial stability of operations.
- Informed patients about billing practices and available payment options clearly.
- Worked closely with medical personnel to manage urgent cases according to severity.
- Put together Maternity folders on the fly for all emergency births encounters and taken to Maternity Ward/Birthing Center: Guardian/Parent Information and consents, Baby/Birth consent, Patient Identification Bracelets for Mother and Baby, Patient Identification Lab Sticket Sheets for Mother and Baby, State/Federal paperwork for New Child
- Put together Surgical Folders for all scheduled procedures: Surgical and Billing Consents, Patient Identification Lab Sticker Sheets, Patient Identification Bracelets, Patient COB Breakdown, Patient's Post Procedure Guardian/Ride Home Information Sheet/Consent Signature, and Flag Bands (Allergies, Fall Risk, etc).
- Engaged in ongoing training to ensure adherence to evolving healthcare policies.
Department Administrative Assistant
Winter Park Resort
Winter Park, CO
02.2023 - 04.2024
- Managed daily administrative tasks, including phone call handling and email correspondence.
- Conducted weekly payroll audits to ensure accuracy and compliance.
- Tracked employee attendance records, reporting patterns to department managers.
- Input workers' compensation claims and maintained updated information.
- Managed multiple Excel spreadsheets for relevant departmental statistics.
- Processed sick pay and leave requests within HR system, communicating outcomes to employees.
- Collected and analyzed data on employee performance and satisfaction metrics.
- Developed communication channels between departments to enhance workflow efficiency.
Ski Instructor
Alterra- Winter Park Resort
Winter Park, CO
01.2023 - 03.2024
- Taught assigned lessons to groups, individuals, and special programs for ages 2-14.
- Assisted other instructors as directed by Supervisor, ensuring smooth lesson delivery.
- Supported learning activities in various areas when additional help was needed.
- Facilitated safe loading and unloading of chairlifts for students.
- Reported to assignments punctually and at designated locations per schedule.
- Checked online schedule regularly for updates and changes throughout the day.
- Maintained accurate class lists and completed student report cards via Flaik software.
- Provided friendly assistance to guests and staff, maintaining a congenial atmosphere.
Treatment and Financial Coordinator
North American Dental Group- Corner Dental
Toledo, OH
06.2022 - 01.2023
- Managed patient scheduling and appointment coordination for dental office, optimizing dentist's time and patient flow.
- Educated patients on treatment options, explaining procedures, costs, and insurance coverage for informed decision-making.
- Collaborated with dentists and hygienists to create tailored treatment plans based on individual patient needs. Discuss patient responsibility and ability, adjust treatment plans as needed for best care fit to current financial ability.
- Communicated with insurance companies to verify coverage, obtain pre-authorizations, and submit claims efficiently.
- Maintained accurate electronic records of patient information, treatment plans, and financial transactions using management software.
- Coordinated referrals to specialists to ensure seamless continuity of care for patients needing specialized treatments.
- Implemented strategies addressing patient concerns to improve case acceptance rates through effective communication.
- Assisted in developing marketing materials showcasing various dental services offered by the practice.
- Managed Sales Lead Software for Dental Implant Consultations. Provide information for Dental Implants over the phone during consultation scheduling. Put together Informational Packet, including COB, and Individualized Treatment Plan for end of consultation appointment.
- Discuss treatment plans with patients, insruance coverages, and patient liabilities after Dental evaluation.
- Educate and assist patients in applying to contracted Third Party Loan provider services.
- Create individualized financial plans for treatment, utilizing insurance, patient ability, and contracted third party lending/loaning services.
- Complete collections calls for past due balances on patient accounts.
Emergency Department Patient Access Specialist
Bon Secours Mercy Health
Toledo, OH
10.2021 - 05.2022
- Registered incoming patients in Emergency Department, ensuring accurate documentation of demographics.
- Greeted paramedics to facilitate timely patient registration and effective crisis communication.
- Achieved 100% accuracy in EHR patient account operations during first two monthly audits, gaining recognition.
- Collected and submitted insurance claim information for Workers Compensation and Motor Vehicle Accident patients.
- Maintained clean patient care areas to uphold hygiene standards.
- Advocated for patients while assisting with financial aid applications and follow-up calls for co-pays.
- Exceeded monthly quotas for account follow-up and collections, earning recognition from Senior Corporate oversight.
- Collaborated cross-functionally with clinical staff and finance department to ensure accurate charge capture and account reconciliation.
Athletics Programmer
Boys & Girls Clubs of America
Toledo, OH
06.2021 - 01.2022
- Developed and implemented comprehensive youth development programs promoting personal growth and academic success.
- Educated participants on healthy lifestyle choices to foster holistic health and life skills.
- Collaborated with community organizations and schools to secure program support and resources.
- Provided individualized guidance to at-risk youth, enhancing self-esteem and positive relationships.
- Created engaging curriculum materials tailored for diverse youth populations.
- Facilitated organized activities for up to 80 children ages seven to thirteen.
- Monitored participant progress through assessments, adjusting programs for optimal outcomes.
- Established a safe environment promoting open communication while maintaining boundaries.
Server
Sweet Shalom Tea Room
Sylvania, OH
07.2014 - 06.2021
- Prepared a diverse selection of loose leaf teas and seasonal hors d'oeuvres.
- Maintained establishment upkeep through elaborate seasonal and historical table settings.
- Washed and organized fine china and silver utensils, including detarnishing silverware.
- Executed private events with a focus on exceptional service and customer satisfaction.
- Took and delivered customer orders efficiently.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Adhered strictly to food safety regulations to protect customer health.
- Trained new servers on restaurant policies and best practices for excellent service.
Education
Glass Blowing - Graduated Apprenticeship
Toledo Area Glass Guild
Toledo, OH01-2023
Social Work - Second Year
Tompkins Cortland Community College
Ithaca, NY05-2018
Psychology - First year
Bowling Green State University-Main Campus
Bowling Green, OH05-2017
High school diploma -
Sylvania Northview High School
Sylvania, OH05-2016
Skills
Crisis management and intervention
Interpersonal skills and empathy
Effective communication
Proficiency in EHR/EMR Software: EPIC, Kipu, PCC, BestNotes, DentaQest, OpenDental, Aptwryx, EverBridge
Deesculation skills
Progress notes documentation
Insurance verification and pre/prior-authorizations
Medicaid
Motivational Interviewing
Non-violent communciation model
Group Therapy Skills facilitation: DBT, Safety Planning, Coping Skills, Resources Finding, SMART Goals, Crisis Intervention Techniques, ACT Values Based, LifeSkills/ADLs, Nutrition Support
Customer service and support
Team collaboration
Conflict resolution
Task prioritization
Critical thinking skills
Self-directed work ethic
Administrative expertise
Software proficiency in HRIS: Workday, UKG Dimensions, PayCom, Flaik, RTP
Legal documentation
Scheduling
Document management systems
Bookkeeping/balancing
Payment reconciliation and payroll processing
Remote and Hyrbid office experience
Multi-line phone operation
Compliance tracking
Microsoft Office Suite and Google Workspace proficiency
Computer literacy
Policy implementation
Time management
Employee onboarding and training
Customer relationship management
Problem solving
Marketing and social media management
Business operations support
Client relations
Quality assurance
Electronic database management
Customer support services
Location
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Open to: On-Site, Hybrid, or Remote
Certification
• Bloodborne Pathogens, 10/01/22, Present, American Safety and Health Institute (ASHI)
• Colorado QMAP Certification, 10/01/24, 10/01/27, LifeLearnU
• BLS Certification, 10/01/22, 10/01/24, American Safety and Health Institute (ASHI)- Willing to renew prior to employment
• Valid Colorado State Driver's License
• Colorado QMAP Certification, 10/01/24, 10/01/27, LifeLearnU
• BLS Certification, 10/01/22, 10/01/24, American Safety and Health Institute (ASHI)- Willing to renew prior to employment
• Valid Colorado State Driver's License
Groups
Board Member of the Toledo Glass Guild, 07/01/22
Languages
English
Native or Bilingual
Timeline
Office Administrator
Mountain Storage Management
06.2025 - 02.2026
Behavioral Health Technician and Case Coordinator
Recovery Resources
08.2024 - 03.2025
Emergency Department Patient Access Representative
CommonSpirit Health Mountain Region
04.2024 - 03.2025
Department Administrative Assistant
Winter Park Resort
02.2023 - 04.2024
Ski Instructor
Alterra- Winter Park Resort
01.2023 - 03.2024
Treatment and Financial Coordinator
North American Dental Group- Corner Dental
06.2022 - 01.2023
Emergency Department Patient Access Specialist
Bon Secours Mercy Health
10.2021 - 05.2022
Athletics Programmer
Boys & Girls Clubs of America
06.2021 - 01.2022
Server
Sweet Shalom Tea Room
07.2014 - 06.2021
Glass Blowing - Graduated Apprenticeship
Toledo Area Glass Guild
Social Work - Second Year
Tompkins Cortland Community College
Psychology - First year
Bowling Green State University-Main Campus
High school diploma -
Sylvania Northview High School