Amy Beckles-Milczek

Communicate daily with a high volume of customers, ensuring a positive and professional client experience.

• Handle escalated concerns, complaints, and disputes while remaining calm and solution-focused.

• Promote compliance with company policies, procedures, and operational standards.

• Supervise and support team members, providing coaching and performance feedback.

• Monitor daily sales performance and document operational updates for management reporting.

• Train new employees on customer service standards, cash handling procedures, and loss prevention protocols.

• Maintain accurate transaction records and ensure adherence to internal controls and security procedures.

• Triage referral and schedule appointment for Diabetes Education Program

• Greeted patient and notify physician upon their arrival

• Scan reports and lab results into EMR system in a timely and accurate manner

• Answer incoming calls on a multi-line phone system and direct calls to the appropriate individual

• Scheduled and reminded Outpatients of their appointments.

• Managed high-volume inbound calls and front desk operations in a fast-paced construction environment.
• Maintained confidential client and vendor files, ensuring accuracy and compliance with company procedures.
• Performed account reconciliation by reviewing invoices and resolving payment discrepancies.
• Processed payments and conducted follow-ups with vendors and internal teams to clarify outstanding balances.
• Documented financial updates and maintained organized records to support reporting and auditing needs.

Planned, organized, facilitated, and promoted diverse recreational programs.

• Conducted pre-camp orientation sessions for new campers and parents

• Designed and implemented engaging camp programs aligning with organizational goals and camper

interests.

• Maintained accurate records including daily attendance logs, incident reports, and medical forms.

• Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse

backgrounds.

• Documented camp activities and progress of campers for administrative records and communication

with parents.