Amy Baker
San Diego
Summary
Accomplished Store Manager specializing in operational efficiency and employee engagement. Known for cultivating high-performing teams and implementing effective inventory management strategies that boost performance and customer loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members. Training area new hires/ onbonboarding process.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Retail Area Manager
AM Retail Group
03.2014 - 07.2018
- Led multi-store operations to enhance customer experience and operational efficiency.
- Implemented strategic initiatives to drive sales growth across assigned retail locations.
- Mentored managers to improve team performance and achieve store objectives consistently.
- Collaborated with cross-functional teams to execute promotional campaigns successfully.
- Optimized inventory management for streamlined operations and reduced waste.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
- Enhanced employee morale through regular recognition programs and fostering a positive work environment.
- Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
- Developed 4 new managers from within 35-person regional workforce.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
- Conducted performance evaluations and provided constructive feedback to employees.
Store Manager /Store Manager District Trainer
Ultra Diamonds/ Kay Jewelers
04.2006 - 02.2014
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service excellence.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Facilitated workshops for staff development, focusing on product knowledge and superior customer engagement techniques.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Education
Cardiovascular - Nursing
Grossmont College
El Cajon, CA05.2004
Associate of Science - Applied Science
Western Nevada College
Carson City, NV06.2002
High School Diploma -
Douglas High School
Minden, NV06.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Recruitment and hiring
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Retail inventory management
Timeline
Store Manager
Bridgestone Retail Operations LLC.
07.2018 - Current
Retail Area Manager
AM Retail Group
03.2014 - 07.2018
Store Manager /Store Manager District Trainer
Ultra Diamonds/ Kay Jewelers
04.2006 - 02.2014
Cardiovascular - Nursing
Grossmont College
Associate of Science - Applied Science
Western Nevada College
High School Diploma -
Douglas High School
Awards
2024 BSRO RLC Education and Development Award
2021, 2022 SCCD Area Best Profit Increase Award
2023 SCCD Area CSAT 96.8% Award
2024 Boy Scouts of America Support Leaders Award
2026 BusinessRate BEST of Award in Rancho Penasquitos