Amy Baker
San Diego
Summary
Accomplished Store Manager specializing in operational efficiency and employee engagement. Known for cultivating high-performing teams and implementing effective inventory management strategies that boost performance and customer loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
San Diego, CA
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members. Training area new hires/ onbonboarding process.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Retail Area Manager
AM Retail Group
Greater San Diego, CA
03.2014 - 07.2018
- Led multi-store operations to enhance customer experience and operational efficiency.
- Implemented strategic initiatives to drive sales growth across assigned retail locations.
- Mentored managers to improve team performance and achieve store objectives consistently.
- Collaborated with cross-functional teams to execute promotional campaigns successfully.
- Optimized inventory management for streamlined operations and reduced waste.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
- Enhanced employee morale through regular recognition programs and fostering a positive work environment.
- Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
- Developed 4 new managers from within 35-person regional workforce.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
- Conducted performance evaluations and provided constructive feedback to employees.
Store Manager /Store Manager District Trainer
Ultra Diamonds/ Kay Jewelers
San Diego, CA
04.2006 - 02.2014
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service excellence.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Facilitated workshops for staff development, focusing on product knowledge and superior customer engagement techniques.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Education
Cardiovascular - Nursing
Grossmont College
El Cajon, CA05.2004
Associate of Science - Applied Science
Western Nevada College
Carson City, NV06.2002
High School Diploma -
Douglas High School
Minden, NV06.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Recruitment and hiring
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Retail inventory management
Timeline
Store Manager
Bridgestone Retail Operations LLC.
07.2018 - Current
Retail Area Manager
AM Retail Group
03.2014 - 07.2018
Store Manager /Store Manager District Trainer
Ultra Diamonds/ Kay Jewelers
04.2006 - 02.2014
Cardiovascular - Nursing
Grossmont College
Associate of Science - Applied Science
Western Nevada College
High School Diploma -
Douglas High School
Awards
2024 BSRO RLC Education and Development Award
2021, 2022 SCCD Area Best Profit Increase Award
2023 SCCD Area CSAT 96.8% Award
2024 Boy Scouts of America Support Leaders Award
2026 BusinessRate BEST of Award in Rancho Penasquitos