Amy Andrade
Santa Rosa,CA
Summary
Dynamic Customer Support Specialist with a proven track record at Ace Hardware, excelling in complaint resolution and relationship building. Known for a high-energy attitude and exceptional problem-solving skills, I streamlined repair processes, enhancing customer satisfaction and operational efficiency. Committed to delivering positive experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ace Hardware
04.2025 - Current
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Support Specialist
Ace Hardware Stores
05.2018 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06-1992
Skills
- Scheduling
- Complaint resolution
- Account updating
- Customer RMA management
- Multi-line phone talent
- Reading comprehension
- Courteous demeanor
- Punctuality and reliability
- Problem-solving
- Coordination
- Call center experience
- Clerical support
- Data collection
- Relationship building
- Inbound and outbound calling
- Prioritization
- Customer relationship management (CRM)
- POS systems expert
- Decision-making
- Data entry
- High-energy attitude
- Customer relations
- Email management
- Positive and professional
- Calm demeanor
- Money handling
- Store maintenance
- Calendaring
- Quality control
Timeline
Customer Service Representative
Ace Hardware
04.2025 - Current
Customer Support Specialist
Ace Hardware Stores
05.2018 - 08.2023
High School Diploma -
Castro Valley High School