AMUTHA PRABHA
Bradford,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Associate
Robert Half
03.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Bill Gosling Outsourcing
07.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
School Bus Driver
Sinton Landmark
09.2015 - 06.2017
- Assisted students with boarding and exiting bus to reduce safety issues.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Enforced student behavior policies and responded to student emergencies.
- Supervised students during loading, unloading and on bus.
- Recorded bus route and made notes for substitute drivers.
School Bus Driver
First Student Transportation
09.2013 - 06.2015
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Assisted students with boarding and exiting bus to reduce safety issues.
Manager of Accounts and Finance
AP Convivence
03.2009 - 11.2010
- Processed vendor payments, invoices and account statements.
- Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
- Processed payroll for employees and reported payroll taxes for organization.
- Assisted staff with questions about budgets, disbursements and other financial matters.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
No Degree - Computerized Accounting
Computek College
Toronto, ON02.2011
High School Diploma -
Nelson A Boylen CI
Toronto, On06.1998
Skills
- Report Preparation
- Retail Sales Customer Service
- Customer Relations
- Senior Leadership Support
- Active Listening
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Word
- Recordkeeping Strengths
- Handheld Computer Device Software
- Time Management
- Google Docs
- Microsoft Outlook
- Customer Relationship Management
- Data Evaluation
- Call Center Operations
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Service Representative
Bill Gosling Outsourcing
05.2022 - Current
Customer Service Associate
Robert Half
03.2021 - 08.2021
Customer Service Representative
Bill Gosling Outsourcing
07.2017 - 02.2020
School Bus Driver
Sinton Landmark
09.2015 - 06.2017
School Bus Driver
First Student Transportation
09.2013 - 06.2015
Manager of Accounts and Finance
AP Convivence
03.2009 - 11.2010
No Degree - Computerized Accounting
Computek College
High School Diploma -
Nelson A Boylen CI
Similar Profiles
Marcelo Gonzalez VegaMarcelo Gonzalez Vega
Business Development Representative at Bill Gosling OutsourcingBusiness Development Representative at Bill Gosling Outsourcing
Kristina IrwinKristina Irwin
Call Centre Agent at Bill Gosling OutsourcingCall Centre Agent at Bill Gosling Outsourcing
TRACIE CRADDOXTRACIE CRADDOX
Human Resources Specialist at Bill Gosling OutsourcingHuman Resources Specialist at Bill Gosling Outsourcing
UDAY KR. MEHRAUDAY KR. MEHRA
Client Services Specialist at Bill Gosling OutsourcingClient Services Specialist at Bill Gosling Outsourcing
LEANDRA LOCANTOLEANDRA LOCANTO
Cashier at Rexall PharmacyCashier at Rexall Pharmacy