Amunique J Tate
Gardena
Summary
Demonstrate good problem solving and active listening skills with the ability to diffuse difficult customer and personnel situations with tact and ease. Possess an exceptionally ability to build productive relationships.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Tech Support
AT&T
10.2021 - 08.2024
- Handle inbound calls to facilitate troubleshooting of mobile devices for consumers and first responders
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Deescalated frustrated customers and identified root issues and appropriate solutions
Account Manager/Logistics
Direct Pack Inc
10.2018 - 10.2020
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Formulate documents to coordinate freight transportation and manage inventory
- Fulfill orders via email and phone
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
Customer Support Specialist IV
AAA
07.2014 - 09.2018
- Face paced inbound call center dealing with auto, home and boat insurance as well as membership benefits
- Educate members on insurance policies, necessary state minimums, risks on inadequate insurance and potential impact to premiums
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained valid property and casualty license
Education
Pharmacy Technician License - Pharmacy
Northwest College
Long Beach, CA10-2024
General Ed. -
Long Beach Jordan High School
01.2011
Skills
- HIPAA compliance
- Patient communication
- Insurance verification and billing
- Workflow optimization
- Highly Proficient in Word Programs
- Extreme attention to detail
- Excellent call center etiquette
- Active listening and problem solving
- Time management
- Customer Service
Timeline
Pharmacy Technician
Walgreens
08.2024 - Current
Tech Support
AT&T
10.2021 - 08.2024
Account Manager/Logistics
Direct Pack Inc
10.2018 - 10.2020
Customer Support Specialist IV
AAA
07.2014 - 09.2018
General Ed. -
Long Beach Jordan High School
Pharmacy Technician License - Pharmacy
Northwest College
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