Amulya Kadali
Montreal,QC
Summary
I Am a Dedicated and Results-driven professional with a strong passion for delivering exceptional customer service. Seeking a challenging position as a Customer Service Representative where my excellent communication skills, problem-solving abilities, and commitment to ensuring customer satisfaction can contribute to the success and growth of the company. Eager to leverage my experience in handling customer inquiries, resolving issues, and building positive relationships to provide unparalleled support and enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scotia Bank
01.2023 - Current
- Delivered outstanding customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted clients in navigating online banking platforms, providing guidance on account management, and troubleshooting technical issues.
- Conducted thorough needs assessments to identify opportunities for upselling and cross-selling bank products and services.
- Collaborated with cross-functional teams to address complex customer issues and escalate when necessary, ensuring prompt resolution.
- Maintained up-to-date knowledge of banking products, services, and policies to provide accurate information to customers.
- Successfully met and exceeded individual and team targets for customer satisfaction and sales goals.
CUSTOMER SERVICE ASSOCIATE AND CASHIER
Dollarama
08.2019 - 03.2020
- Prioritizing customer satisfaction and maintaining a healthy relationship with customers
- Delivered exceptional customer service to every customer by using extensive knowledge of products and services by creating more welcoming and positive experiences for the customers
- Managed storage and inventory
- Monitor customers at self-checkout machines
- Involved in arranging & maintaining of seasonal products
- Regular restock of Products and reallocate them whenever required
- Handling customer billing and cash drawers in more than 2 checkout stations at a time
- Process cash transactions using cash register, check, and credit card transactions
- Demonstrating customers about gift cards and reward programs
- Resolved customer queries and was involved in promoting products according to customer needs
- Greeting customers and assisting them in locating products
- Responsible for training new hires about workplace and company guidelines.
CUSTOMER SERVICE AGENT
Andhra Bank
05.2017 - 10.2018
- Handling inbound calls and responding to emails from customers
- Directing the customer calls to the appropriate team
- Handling customer complaints
- Raise tickets for customer issues
- Patiently identifying the problems and resolving the complaints with the right solution according to the customer's concerns
- Processing orders and payments
- Helping customers to handle problems with their devices
- Identifying and escalating priority issues
- Handling the issues with customers' account information, Check deposits, and credit card
- Promote new products, Services to customers
- Enthusiasm to learn new devices and Applications of the financial industry
- Managing and altering the customer database in the system
- Follow up with the customer for feedback about the service or product.
Education
PG Diploma - Supply Chain Management
Montreal College of Information Technology
08.2021
PG Diploma - Web Development and Digital Marketing
Montreal College of Information Technology
05.2020
Bachelors - Information Technology
Gandhi Institute of Technology and Management University
04.2014
Skills
- Exceptional written and verbal communication skills
- Problem-solving
- Adaptability
- Initiative and Confidence
- Customer Relationship management
- Flexible
- Collaboration & Team Skills
- Digital Proficiency and Technical Knowledge
- Multi-tasking
- Target driven
- Customer service
- Sales experience
- Self - Starter
- Time management
- Responsible
- Attention to detail
Availability
Monday to Sunday - Full time/Part time. Ready to Relocate.
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Representative
Scotia Bank
01.2023 - Current
CUSTOMER SERVICE ASSOCIATE AND CASHIER
Dollarama
08.2019 - 03.2020
CUSTOMER SERVICE AGENT
Andhra Bank
05.2017 - 10.2018
PG Diploma - Supply Chain Management
Montreal College of Information Technology
PG Diploma - Web Development and Digital Marketing
Montreal College of Information Technology
Bachelors - Information Technology
Gandhi Institute of Technology and Management University
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