Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Hi, I’m
Amrutha Sumod
Greater Sudbury,Ontario
Summary
Overview
6
years of professional experience
1
Certificate
Work History
Walmart Canada
Asset Protection Associate
06.2023 - Current
Job overview
- Increased Product protection from 23% to 34% in first month
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
Walmart Canada
Customer Experience Salesfloor
Executive
12.2022 - 06.2023
Job overview
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Received employee of month recognition for increase in customer survey participation to 90% from 83%.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Walmart Canada
Store Standards Associate
04.2022 - 12.2022
Job overview
- Maintained store cleanliness and customer shopping experience retrieving and refilling shopping carts assisting customers with heavy merchandise
- Adhered to company policies for appearance, thoroughness, and facility security.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
L4 Lavender Media
Social Media Manager
04.2021 - 05.2022
Job overview
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Managed Online Campaigns with 10,00,000+ YouTube views.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
DRNKLAB
SOCIAL MEDIA MANAGER AND HOSTESS
12.2017 - 04.2019
Job overview
- Increased store profit through social media to 26% from 2% in first quarter
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Education
Cambrian CollegeGreater Sudbury, ON
Graduate Certificate from Project Management
08.2023
University Overview
- 3.63 GPA
Cambrian College of Applied Arts And TechnologyGreater Sudbury, ON
Graduate Certificate from Business Analytics
12.2022
University Overview
- Term Dean's List, March , 2022
- Term Dean's List, July,2022
- 3.64 GPA
St.Aloysius CollegeMangalore,India
BBA from Marketing
04.2019
University Overview
Skills
- Microsoft 365
- Microsoft Project
- Customer Relationship Management
- SQL
- Scrum Methodology
- Executive-Level Presentations
- Python for analytics
- Power BI
- Digital Marketing
Accomplishments
Accomplishments
- Jamie C
- Assistant Manager
- Customer Experience ,Walmart Sudbury (705)618-0069January -August
- Graduate Certificate in Project
- Management
- Cambrian CollegeDecember -August
- Crew Member and Social Media
- Manager
- Drnklab Restaurants, Mangalore,India
- Established and guided new social media team
- Field customer complaints and respond to inquiries and requests in a timely, friendly and efficient manner
- Managing the social media account and encouraging the customers to provide reviews on the service provided
- Marketing and Sales
- Business Law and Business Communication
- Human Resource
- Business Management
- Pat Doyle
- Founder, Durham Promotional Products
- Pickering ,Ontario (647)402-0362 pat@patdoyle.ca
Certification
- Google - The Fundamentals of Digital Marketing credential ID T89 WMY CD3
- Datacamp - Analyzing social media Data in Python
Timeline
Asset Protection Associate
Walmart Canada
06.2023 - Current
Customer Experience Salesfloor
Executive
Walmart Canada
12.2022 - 06.2023
Store Standards Associate
Walmart Canada
04.2022 - 12.2022
Social Media Manager
L4 Lavender Media
04.2021 - 05.2022
SOCIAL MEDIA MANAGER AND HOSTESS
DRNKLAB
12.2017 - 04.2019
Cambrian College
Graduate Certificate from Project Management
Cambrian College of Applied Arts And Technology
Graduate Certificate from Business Analytics
St.Aloysius College
BBA from Marketing
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