AMRUTHA SATHIKUMAR
Victoria,BC
Overview
3
3
years of professional experience
Work History
Community Support Worker
Be-connected Support Services
11.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
Sales Supervisor
London Drugs
01.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service Representative
London Drugs
06.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
09.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
POST DEGREE DIPLOMA - BUSINESS ADMINISTRATION,HUMAN RESOURCES,LEADERSHIP
CAMOSUN COLLEGE
Victoria, BC12.2023
Bachelor of Commerce - CO-OPERATION( ADDITIONAL CORE)
MAHATMA GANDHI UNIVERSITY
KOTTYAM, KERALA, INDIA05.2019
Bachelor of Commerce - FINANCE AND TAXATION
CMS COLLEGE
KOTTYAM, KERALA, INDIA05.2018
High School Diploma -
SNDP HSS
INDIA05.2015
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Community Support Worker
Be-connected Support Services
11.2023 - Current
Sales Supervisor
London Drugs
01.2023 - Current
Customer Service Representative
London Drugs
06.2022 - 01.2023
Cashier
Walmart
09.2021 - 08.2022
POST DEGREE DIPLOMA - BUSINESS ADMINISTRATION,HUMAN RESOURCES,LEADERSHIP
CAMOSUN COLLEGE
Bachelor of Commerce - CO-OPERATION( ADDITIONAL CORE)
MAHATMA GANDHI UNIVERSITY
Bachelor of Commerce - FINANCE AND TAXATION
CMS COLLEGE
High School Diploma -
SNDP HSS
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