Amrutha Prince
Markham,Ontario
Summary
A professional with rich experience in Banking sector, Customer service and Operation management. Strong understanding of documentation and technical specifications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved cost while increasing profits.
Overview
8
8
years of professional experience
Work History
NatWest Bank
Customer Service And Operation Analyst
03.2016 - 02.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customer issues related to Retail and Commercial banking, product knowledge and resolving discrepancies to encourage good customer relationships.
- Worked on a project Account Switching out-Integrating Williams and Glyn customers to other accounts as per regulators request
- Hands on experience in delivering quality control inspection and reporting
- Having experience in Fraud and Chargeback Operations specifically dealing with Interest and Charges
- As an Operation analyst focused on the day-to-day operations of Indexing.
- Tested and implemented the all-new CRM model which boosted up profit margin by 10%
- Trained 30+ employees as a part of new recruitment. Received the highest individual rating of 5 star(2018-2020)
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Expresso Global
Accounting Assistant
02.2015 - 01.2016
- Developed trading strategies to maximize returns on investments.
- Worked effectively in fast-paced environments
- Resolved payroll discrepancies quickly and successfully.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee's questions and problems regarding payroll information in timely and knowledgeable fashion.
- Assisted with tax account reconciling
- All garnishments and employment verification requests were documented and processed as needed
Education
MBA - Finance
Madras University
Chennai, India01.2022
Batchelor of Commerce
Nirmala College, Kochi, India
03.2014
Skills
- CRM proficiency
- Tableau
- Have a sales appetite to sell banking back office/operations
- Client service management, Negotiation skills
- Relationship and Time management
- Verbal and Written Communication
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Business Development
- Advanced MS office excel skills including Vlookups, Pivot tables
- Project Management
- Process Documentation, Risk and Control Matrix
Timeline
NatWest Bank
Customer Service And Operation Analyst
03.2016 - 02.2023
Expresso Global
Accounting Assistant
02.2015 - 01.2016
MBA - Finance
Madras University
Batchelor of Commerce
Nirmala College, Kochi, India
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