Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Amrutha George

Fernie,BC

Summary

Detail-oriented and organized professional with a proven track record in planning, scheduling, and team supervision. Experienced in managing inventory, training, and hiring, with a strong focus on continuous improvement and efficiency. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and Google Project Management. Recognized for problem-solving, customer service, and commitment to quality and safety standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front-End Manager

Eldho’s Independent Store
Fernie, British Columbia
08.2022 - Current
  • Managed daily front-end operations, including employee scheduling, training, and hiring, to ensure a highly efficient and organized environment.
  • Oversaw inventory levels, budget forecasting, and alignment with supply requirements.
  • Enhanced customer service through complaint resolution and feedback implementation.
  • Supervised and optimized cash office activities, ensuring accurate and efficient transaction management.

Assistant Department Manager

Eldho’s Independent Store
Fernie, British Columbia
07.2021 - 07.2022
  • Supported store operations by developing effective scheduling and training protocols.
  • Managed front-end inventory, ensuring timely restocking and minimizing supply shortages.
  • Conducted performance evaluations and implemented continuous improvement initiatives in customer service and staff performance.

Administrator

Jacobs Industry
Kottayam, Kerala, India
01.2018 - 07.2019
  • Supervised administrative tasks, focusing on process optimization, record management, and staff coordination.
  • Built and maintained professional relationships with clients, addressing inquiries and resolving issues promptly.

Education

Post-Graduate Diploma: Network Architecture And Security Analytics -

Sault College
Sault Ste. Marie, ON

Post-Graduate Diploma: Project Management -

Cambrian College
Sudbury, ON

Bachelor’s in Computer Application -

PGM College
Kottayam, Kerala, India

Skills

  • Scheduling & Planning: Expertise in workforce scheduling, job planning, and resource allocation for efficient operations
  • Leadership & Training: Demonstrated leadership in supervising teams, providing critical feedback, and fostering skill development
  • Inventory & Budget Management: Organized inventory control, budgeting, and cost forecasting to support business objectives
  • Customer Service Excellence: Skilled in managing customer relations, complaint resolution, and service improvement
  • Technical & Maintenance: Knowledgeable in maintenance processes, digital literacy, and condition-based assessments
  • Software Proficiency: MS Office Suite (Excel, Word, Outlook), Google Project Management, Computerized Maintenance Management Systems (CMMS)

Certification

  • Google Project Management: Professional Certificate

Accomplishments

  • Spearheaded scheduling improvements at Eldho’s Independent Store, enhancing productivity by reducing shift overlaps and optimizing employee hours.
  • Achieved a consistent 95%+ customer satisfaction rating in front-end service management.
  • Reduced inventory discrepancies by 20% through proactive monitoring and collaboration with department teams.

Languages

  • Fluent in English, Malayalam, and Hindi

References

References available upon request.

Timeline

Front-End Manager

Eldho’s Independent Store
08.2022 - Current

Assistant Department Manager

Eldho’s Independent Store
07.2021 - 07.2022

Administrator

Jacobs Industry
01.2018 - 07.2019

Post-Graduate Diploma: Network Architecture And Security Analytics -

Sault College

Post-Graduate Diploma: Project Management -

Cambrian College

Bachelor’s in Computer Application -

PGM College

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Amrutha George