Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amruta Tappatla

Toronto

Summary

Results-driven Jira Manager with 2 years of experience leading teams in the development and optimization of Jira and Confluence platforms. Expertise in designing workflow automation solutions and driving process improvements in fast-paced Agile environments. Seeking to leverage strong leadership, technical, and analytical skills to enhance technology operations and deliver business value.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technology Analyst

Infosys
01.2024 - Current
  • Managed the configuration, maintenance, and support of Jira and Confluence platforms, ensuring optimal performance and availability.
  • Performed installations, upgrades, and configurations for Atlassian Data Center applications, enabling teams to collaborate more effectively.
  • Provided technical support for teams using Jira and Confluence, resolving system issues and optimizing performance.
  • Collaborated with Agile teams to create and refine Agile boards, sprints, and workflows, ensuring alignment with project management needs.
  • Led the testing and implementation of various Jira plug-ins to enhance system functionality and support evolving business requirements.

Project Manager

Tata Consultancy Services
10.2022 - 12.2023
  • Lead a cross-functional team in the design, configuration, and management of Jira and Confluence platforms to streamline business processes and enhance productivity.
  • Implemented automation and workflow solutions to improve operational efficiency and reduce manual tasks across departments.
  • Collaborated with business units to identify areas for improvement, define requirements, and deliver customized Jira solutions tailored to each team's needs.
  • Spearheaded Agile project delivery best practices, standardizing processes and reporting across the organization to drive better project outcomes.
  • Developed and maintained system integrations between Jira and other internal tools, enabling seamless communication and data sharing between platforms.
  • Created and maintained comprehensive documentation, including guidelines, standards, and operating procedures for both administrators and users of the Jira/Confluence systems.
  • Delivered regular updates and performance metrics to senior leadership, ensuring alignment with business objectives and facilitating data-driven decision-making.
  • Mentored and coached team members, fostering an environment of collaboration, inclusivity, and continuous development.

Education

Master of Science - Masters in Computer Science

University of Windsor
Windsor, ON
06.2022

Skills

  • Jira Administration: Workflow creation, system configuration, plugin management, custom field development, integration with corporate systems
  • Confluence Management: Space administration, template creation, documentation management
  • Programming Languages: Python, Java, JavaScript, CSS, HTML
  • Database Management: SQL, database queries, MS SQL administration
  • Web Services: REST/SOAP
  • Agile/SAFe Methodologies: Project management, sprint planning, and reporting
  • CI/CD Tools: Jenkins, Bitbucket, GitHub
  • Project Management: Roadmap creation, SLA management, reporting and metrics tracking
  • Cloud Technologies: AWS, Azure, Docker, Kubernetes

Languages

English
Full Professional
Telugu
Native or Bilingual

Certification

Scrum Master Certification - Sept 2023

Timeline

Technology Analyst

Infosys
01.2024 - Current

Project Manager

Tata Consultancy Services
10.2022 - 12.2023

Scrum Master Certification - Sept 2023

Master of Science - Masters in Computer Science

University of Windsor
Amruta Tappatla