Amruta Tappatla
Toronto
Summary
Results-driven Jira Manager with 2 years of experience leading teams in the development and optimization of Jira and Confluence platforms. Expertise in designing workflow automation solutions and driving process improvements in fast-paced Agile environments. Seeking to leverage strong leadership, technical, and analytical skills to enhance technology operations and deliver business value.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys
01.2024 - Current
- Managed the configuration, maintenance, and support of Jira and Confluence platforms, ensuring optimal performance and availability.
- Performed installations, upgrades, and configurations for Atlassian Data Center applications, enabling teams to collaborate more effectively.
- Provided technical support for teams using Jira and Confluence, resolving system issues and optimizing performance.
- Collaborated with Agile teams to create and refine Agile boards, sprints, and workflows, ensuring alignment with project management needs.
- Led the testing and implementation of various Jira plug-ins to enhance system functionality and support evolving business requirements.
Project Manager
Tata Consultancy Services
10.2022 - 12.2023
- Lead a cross-functional team in the design, configuration, and management of Jira and Confluence platforms to streamline business processes and enhance productivity.
- Implemented automation and workflow solutions to improve operational efficiency and reduce manual tasks across departments.
- Collaborated with business units to identify areas for improvement, define requirements, and deliver customized Jira solutions tailored to each team's needs.
- Spearheaded Agile project delivery best practices, standardizing processes and reporting across the organization to drive better project outcomes.
- Developed and maintained system integrations between Jira and other internal tools, enabling seamless communication and data sharing between platforms.
- Created and maintained comprehensive documentation, including guidelines, standards, and operating procedures for both administrators and users of the Jira/Confluence systems.
- Delivered regular updates and performance metrics to senior leadership, ensuring alignment with business objectives and facilitating data-driven decision-making.
- Mentored and coached team members, fostering an environment of collaboration, inclusivity, and continuous development.
Education
Master of Science - Masters in Computer Science
University of Windsor
Windsor, ON06.2022
Skills
- Jira Administration: Workflow creation, system configuration, plugin management, custom field development, integration with corporate systems
- Confluence Management: Space administration, template creation, documentation management
- Programming Languages: Python, Java, JavaScript, CSS, HTML
- Database Management: SQL, database queries, MS SQL administration
- Web Services: REST/SOAP
- Agile/SAFe Methodologies: Project management, sprint planning, and reporting
- CI/CD Tools: Jenkins, Bitbucket, GitHub
- Project Management: Roadmap creation, SLA management, reporting and metrics tracking
- Cloud Technologies: AWS, Azure, Docker, Kubernetes
Languages
English
Full Professional
Telugu
Native or Bilingual
Certification
Scrum Master Certification - Sept 2023
Timeline
Technology Analyst
Infosys
01.2024 - Current
Project Manager
Tata Consultancy Services
10.2022 - 12.2023
Scrum Master Certification - Sept 2023
Master of Science - Masters in Computer Science
University of Windsor
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