Results-driven Jira Manager with 2 years of experience leading teams in the development and optimization of Jira and Confluence platforms. Expertise in designing workflow automation solutions and driving process improvements in fast-paced Agile environments. Seeking to leverage strong leadership, technical, and analytical skills to enhance technology operations and deliver business value.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys
01.2024 - Current
Managed the configuration, maintenance, and support of Jira and Confluence platforms, ensuring optimal performance and availability.
Performed installations, upgrades, and configurations for Atlassian Data Center applications, enabling teams to collaborate more effectively.
Provided technical support for teams using Jira and Confluence, resolving system issues and optimizing performance.
Collaborated with Agile teams to create and refine Agile boards, sprints, and workflows, ensuring alignment with project management needs.
Led the testing and implementation of various Jira plug-ins to enhance system functionality and support evolving business requirements.
Project Manager
Tata Consultancy Services
10.2022 - 12.2023
Lead a cross-functional team in the design, configuration, and management of Jira and Confluence platforms to streamline business processes and enhance productivity.
Implemented automation and workflow solutions to improve operational efficiency and reduce manual tasks across departments.
Collaborated with business units to identify areas for improvement, define requirements, and deliver customized Jira solutions tailored to each team's needs.
Spearheaded Agile project delivery best practices, standardizing processes and reporting across the organization to drive better project outcomes.
Developed and maintained system integrations between Jira and other internal tools, enabling seamless communication and data sharing between platforms.
Created and maintained comprehensive documentation, including guidelines, standards, and operating procedures for both administrators and users of the Jira/Confluence systems.
Delivered regular updates and performance metrics to senior leadership, ensuring alignment with business objectives and facilitating data-driven decision-making.
Mentored and coached team members, fostering an environment of collaboration, inclusivity, and continuous development.
Education
Master of Science - Masters in Computer Science
University of Windsor
Windsor, ON
06.2022
Skills
Jira Administration: Workflow creation, system configuration, plugin management, custom field development, integration with corporate systems
Confluence Management: Space administration, template creation, documentation management
Programming Languages:Python, Java, JavaScript, CSS, HTML
Database Management:SQL, database queries, MS SQL administration
Web Services:REST/SOAP
Agile/SAFe Methodologies: Project management, sprint planning, and reporting
CI/CD Tools: Jenkins, Bitbucket, GitHub
Project Management: Roadmap creation, SLA management, reporting and metrics tracking