Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amruta Dhadge

Red Deer,AB

Summary

Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably with Regus. Skilled in guest relations and sales expertise, demonstrating a knack for enhancing customer satisfaction and driving revenue growth. Proven ability in leading teams and providing top-notch administrative support, showcasing flexibility and excellent communication skills. Achieved significant improvements in client service delivery.

Overview

16
16
years of professional experience

Work History

Community Manager

Regus
Red Deer, Alberta
06.2024 - Current
  • Happy to take ownership of problems and find ways to solve them.
  • Comfortable with providing sales support.
  • Experience in leading others.
  • A good communicator, used to dealing with customers.
  • A quick review of the daily report is needed to plan the day and make sure everyone is prepared.
  • Welcome the clients and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections.
  • Onboarding new team members helps them set up their office. Ensuring the welcome kit is prepared, and the keys are ready for handing over.
  • Review billing to ensure all customers are current.

Community Associate

Regus
09.2021 - 06.2024
  • Helping clients to use the flexible working space to enhance their productivity
  • Making sure the clients get the best customer experience
  • Building effective relationships with new and existing customers
  • Handling emails, calls for the clients
  • Collecting mails, sorting and distributing mails
  • Looking after the upkeep of the reception, kitchen and the coffee machines
  • Taking new clients on an office tour, completing their onboarding process, making them understand the Regus account
  • Overseeing the management of the centre single handedly during the times of needs

Cash Office Clerk (Part Time)

Real Canadian Superstore
Calgary, AB
08.2022 - 05.2024
  • Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
  • Balanced daily cash register totals to ensure accuracy of transactions.
  • Counted and verified currency, coins and checks received during shift.
  • Issued refunds and change due to customers accurately and timely.
  • Maintained a clean and organized workspace according to company standards.
  • Resolved customer complaints in an efficient manner while maintaining professionalism.

Front Desk Agent

Holiday Inn
04.2021 - 08.2021
  • Register guests and assigns rooms
  • Accommodate special requests whenever possible
  • And assist in preregistration and blocking of rooms for reservations
  • Understanding room status and room status tracking
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures
  • Performing cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, foreign currency exchange etc
  • Training the new recruits or trainees
  • Feeding and uploading the invoices to the Hotels accounting system

Community Evening Attendant / Receptionist

Silvera for Seniors
10.2021 - 03.2021
  • Responsible for the overall security and safety of the community and residents during the assigned shift
  • Resolving any emergency situations which may arise and completing all paperwork and following up procedures as required
  • Responsible to account for all residents at both supper meals and follow-up with any unexplained absences
  • Deals with any staff issues that may arise after the departure of the Community Resident Manager
  • Receptionist (Part-Time- Contract) - Duties and Responsibilities:
  • Responsible to ensure the efficient day-to-day operation of the reception area, and support the work of management and other staff
  • Serves residents, visitors, and families, by greeting, welcoming, and directing them appropriately in a professional and friendly manner
  • Arranges to fill positions for staffing coverage when short staffed
  • Receives and sort daily mail including deliveries from couriers and prepares the mailbag
  • Perform other clerical tasks such as filing, photocopying, collating, faxing etc
  • To assist Community Management in the Outbreak Response Program by ensuring compliance with Silvera's Outbreak Guidelines and the Alberta Health Services Outbreak protocols

Customer Service Representative

Scotiabank Team (Alliance one)
Toronto, Canada
04.2020 - 08.2020
  • Company Overview: Toronto
  • Providing first call resolution for customer enquiries as a part of excellent customer service by utilizing all available tools, resources, and decision-making skills
  • Authenticating customers by adhering to privacy laws, including Freedom of Information and Privacy Protection and the Personal Information Protection Act
  • Interacting with customers to obtain a satisfactory payment arrangement and helping the customer to manage their debts, to maintain their positive credit score in the future
  • Providing the information needed to customers with available banking products and services based on their financial situation after evaluating their financial background
  • Handling collection calls on customer accounts with respect to Mortgage, Credit cards, Line of credit and Loans and helping them find suitable solutions in the crisis of COVID - 19
  • Toronto

Front Office Executive / Senior Executive Workplace Management

ISS Facility Services India Pvt. Ltd
, India
12.2017 - 01.2020
  • Company Overview: India
  • Enforce a level of uncompromising cleanliness, including management of the janitorial team at all times
  • Ensure tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of colleague experience
  • Address day-to-day floor issues including coordinating and managing building access as necessary
  • Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction
  • To provide on-ground support for various initiatives, high profile visits / meetings and events organised be various business units
  • Support facility team for taking trainings of ground level staff
  • Supervising mailroom activities and VMS operations and keeping track of the same
  • India

Reservations Executive / Sales Executive

Ibis Pune
, India
09.2015 - 03.2017
  • Company Overview: India
  • Taking reservation calls and answering mails, handling guest queries efficiently
  • Taking audit calls and answering audit mails
  • Making daily reports for the business picked up
  • Making Daily No shows and Cancellations report
  • Helping the manager in making the Revenue maximisation Presentation
  • Daily Sales Calling and making the daily sales calls report
  • Handling corporate clients as well as FIT, group queries for Corporate, M&E as well as Leisure
  • Filling online RFPs and GDS and making Month End Reports
  • India

Front office Executive

Deccan Rendezvous Hotel
, India
07.2013 - 06.2015
  • Company Overview: India
  • India

Guest Relations Executive

Ibis Styles Goa
, India
03.2017 - 12.2013
  • Company Overview: India
  • Responsible for interacting with the guests even before their arrival by sending them pre-arrival emails and calls to know their special requirements if any
  • Assisting the Assistant Front Office Manager to make the guest stay more special and memorable, by arranging for surprises for their special occasions if any
  • Also to arrange the requests made by the guests in their pre-arrival emails
  • Arranging kid's interaction activities
  • Checking the VIP arrivals for the day and accordingly arranging for the welcome cards and amenities
  • Escorting the guest to the room, making sure that they are comfortable from their arrival itself
  • Getting guest feedback throughout their stay until their departures
  • Making courtesy calls
  • Worked as an acting Duty Manager whenever the team required
  • India

F&B Team Member

Hilton Heathrow Terminal 5
London, UK
09.2011 - 04.2012
  • Company Overview: London
  • London

F&B Operative

Thistle City Barbican
London, UK
01.2011 - 09.2011
  • Company Overview: London
  • London

Front Office Supervisor

The Central Park Hotel
, India
06.2008 - 07.2010
  • A quick review of the daily report is necessary to plan the day and make sure everyone is prepared.
  • Welcome, clients; take them to their meeting room, show them the facilities, and help them set up their Wi-Fi connections and screen-sharing app for their presentation.
  • Review billing to ensure all customers are current.
  • Walk the space to ensure everything is show-ready for a tour in the morning.
  • Providing sales support.
  • Happy taking ownership of problems and finding ways to solve them

Education

CTH Post Graduate Diploma - Hospitality and Tourism Management

Harrow International Business School
01.2012

Bachelors of Hotel Management -

Tilak Maharashtra University
01.2010

Diploma in Hotel Management -

Maharashtra State Institute of Hotel Management and Catering Technology
01.2008

Skills

  • Excellent Communication Skills
  • Guest relations
  • Sale expertise
  • Hospitality service expertise
  • Client service and support
  • Flexibility
  • Administrative support

Timeline

Community Manager

Regus
06.2024 - Current

Cash Office Clerk (Part Time)

Real Canadian Superstore
08.2022 - 05.2024

Community Evening Attendant / Receptionist

Silvera for Seniors
10.2021 - 03.2021

Community Associate

Regus
09.2021 - 06.2024

Front Desk Agent

Holiday Inn
04.2021 - 08.2021

Customer Service Representative

Scotiabank Team (Alliance one)
04.2020 - 08.2020

Front Office Executive / Senior Executive Workplace Management

ISS Facility Services India Pvt. Ltd
12.2017 - 01.2020

Guest Relations Executive

Ibis Styles Goa
03.2017 - 12.2013

Reservations Executive / Sales Executive

Ibis Pune
09.2015 - 03.2017

Front office Executive

Deccan Rendezvous Hotel
07.2013 - 06.2015

F&B Team Member

Hilton Heathrow Terminal 5
09.2011 - 04.2012

F&B Operative

Thistle City Barbican
01.2011 - 09.2011

Front Office Supervisor

The Central Park Hotel
06.2008 - 07.2010

CTH Post Graduate Diploma - Hospitality and Tourism Management

Harrow International Business School

Bachelors of Hotel Management -

Tilak Maharashtra University

Diploma in Hotel Management -

Maharashtra State Institute of Hotel Management and Catering Technology

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Amruta Dhadge