Amrrita Singh
Calgary,Canada
Summary
Strategic and client-focused Case Manager and experienced Social Worker with a proven track record at Alberta Health Services, specialized in client relationship management and critical thinking. Expert in developing recruitment strategies and care plans, achieving significant milestones in student admissions and patient care. Excel in teamwork and innovative problem-solving, ensuring exceptional outcomes in fast-paced environments. Proficient in medical records management, case management, and inter-professional collaboration. Strong knowledge of data privacy laws, healthcare documentation standards, and virtual patient care platforms. Adept in Microsoft Office and EMR systems, with a focus on primary care and health promotion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CASE MANAGER (REMOTE)
Canadian Red Cross
07.2025 - Current
- Recently onboarded as part of the case management team providing support to individuals and families affected by emergencies and disasters across Canada.
- Learning and applying trauma-informed, client-centered approaches while maintaining confidentiality and ethical standards.
- Actively participating in training, team meetings, and orientation sessions to understand Red Cross systems, protocols, and service delivery models.
- Assisting with intake, needs assessments, and the development of personalized recovery plans in coordination with Red Cross guidelines and community resources.
- Supporting the coordination of services such as financial assistance, psychosocial support, temporary shelter, and referrals to partner agencies.
RESOURCE COORDINATOR (REMOTE)
Matrix Consultancy
12.2023 - Current
- Guided students on academic pathways, admissions, credentialing, and immigration documentation.
- Streamlined onboarding and improved cross-team communication through collaboration and accurate documentation.
- Conducted interviews to assess academic background and career goals; advised on applications, financial aid, and credential recognition.
- Tracked student progress and managed inquiries using Excel and CRM; ensured inclusive, empathetic communication.
SOCIAL WORKER
Alberta Health Services
01.2022 - 08.2022
- Provided virtual psychosocial assessments, crisis intervention, and counseling.
- Supported culturally safe, client-centered care across diverse populations.
- Managed cases and connected clients with community resources.
- Maintained confidential documentation per AHS and regulatory standards.
- Addressed patient concerns and coordinated care via phone and virtual platforms.
HEALTH CARE PLANNER, SELF EMPLOYED
Matrix Health Care Services
11.2018 - 09.2021
- Managed caseloads in multiple respite care homes; conducted assessments and developed person-centered care plans.
- Coordinated team communications and timelines for projects and events.
- Advocated for clients by navigating complex systems and ensuring equitable access to services.
- Collaborated with healthcare teams to align care plans with medical and social needs.
- Made and followed up on referrals to external agencies; applied creative problem-solving to overcome challenges.
HEALTH CARE PLANNER
Lansdowne Hill
02.2018 - 11.2018
- Liaised with families, healthcare teams and external agencies to coordinate timely care and monitor outcomes.
- Oversaw schedules and appointments for clients requiring diagnostic services or respite care, ensuring accuracy and attention to details.
- Followed and implemented patient care plans under direction of registered nurse.
- Monitored progress of projects against established timelines ensuring that deadlines were met or exceeded.
PROGRAM COORDINATOR
Matrix Consultancy
01.2015 - 09.2017
- Coordinated cross-functional program activities. Conducted workshops and managed volunteer recruitment. Oversaw social media and public communication.
- Organized and facilitated workshops, meetings, and training sessions for participants.
- Developed and recommended policies and procedures for evaluating programs.
SALES ASSOCIATE
J W Research
02.2012 - 05.2013
- Supported Sales Executives and Market Manager in achieving sales, service, and profitability goals.
- Resolved customer issues by recommending appropriate products and services.
SALES ASSOCIATE
Quintin Manus Marketing
08.2011 - 02.2012
- Trained and developed new hires in company processes, product knowledge and customer service and selling techniques.
- Direct selling the products and training new comers.
PROGRAM OFFICER
Alert India
08.2009 - 07.2010
- Oversaw social service program operations, budgets, policies, and quality assurance.
- Collaborated with Public Health to facilitate resources and support services.
HR ASSISTANT
Microwave Services
04.2008 - 03.2009
- Supported daily HR operations and maintained employee records.
- Provided administrative support, including scheduling, meeting coordination, and note-taking.
- Generated HR reports and managed applicant screening and background checks
Skills
- Active listening & Problem-solving
- Microsoft Office Proficiency
- Crisis intervention & Critical thinking
- Interview, Psychosocial Assessment & Negotiation
- Caseload Management & Administrative
- Virtual Patient Care Platforms
- Medical Records & Confidentiality
- Documentation & Reporting
Certification
- Masters in Social Work
- ACSW active work permit
- Early Childhood Education Level-1
- PG Diploma in Human Resources Management
- Motivational Interviewing Workshop
PROFESSIONAL STRENGTH
- Committed to a respectful, inclusive, and patient-centered care environment.
- Known for initiative, dependability, and clear communication in multidisciplinary settings.
- Accountable and adaptable with a consistent track record of professionalism and integrity.
Timeline
CASE MANAGER (REMOTE)
Canadian Red Cross
07.2025 - Current
RESOURCE COORDINATOR (REMOTE)
Matrix Consultancy
12.2023 - Current
SOCIAL WORKER
Alberta Health Services
01.2022 - 08.2022
HEALTH CARE PLANNER, SELF EMPLOYED
Matrix Health Care Services
11.2018 - 09.2021
HEALTH CARE PLANNER
Lansdowne Hill
02.2018 - 11.2018
PROGRAM COORDINATOR
Matrix Consultancy
01.2015 - 09.2017
SALES ASSOCIATE
J W Research
02.2012 - 05.2013
SALES ASSOCIATE
Quintin Manus Marketing
08.2011 - 02.2012
PROGRAM OFFICER
Alert India
08.2009 - 07.2010
HR ASSISTANT
Microwave Services
04.2008 - 03.2009
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