AMRITVEEN KAUR
Brampton,ON
Summary
Customer-focused & Administrative professional with strong experience in communication, quality control, technical assistance, and customer support. Skilled in handling customer inquiries, resolving concerns, managing email communication, documentation, and supporting fast-paced environments with efficiency and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance & Technical Assistant
CTDI - Communications Test Design
02.2023 - Current
- Conduct quality inspections and ensure compliance with standards
- Manage incoming and outgoing corporate email communication
- Collect, analyze, and document customer feedback
- Support team members to meet quality expectations and service-level goals
- Participate in internal improvement projects to increase workflow efficiency and performance
- Provide technical support and accurate reporting documentation
Front Desk Agent
HYATT REGENCY
01.2022 - 01.2023
- Managed check-ins, check-outs, reservations, and payments
- Communicated with customers via phone, email, and in person
- Resolved concerns professionally to maintain guest satisfaction
- Maintained accurate documentation and performed administrative duties
DISPATCHER
JOB STAFFING
11.2021 - 01.2022
- Handled inbound/outbound calls and customer inquiries
- Maintained documentation and managed updates accurately
- Demonstrated strong multitasking and problem-solving skills
Education
Associate's Degree - Hospitality Administration And Management
Seneca College of Applied Arts And Technology
North York12-2022
Skills
- Customer Service & Call Handling
- Complaint Resolution & Customer Support
- Email, Phone & Chat Communication
- Corporate Email Management & Feedback Tracking
- Quality Assurance & Reporting
- Technical Support & Troubleshooting
- Multitasking & Time Management
- Team Collaboration & Professionalism
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Six Sigma Yellow Belt
- Dispatch Certificate
- First Aid & CPR
- Social Media Marketing
- Hootsuite Platform Certification
Timeline
Quality Assurance & Technical Assistant
CTDI - Communications Test Design
02.2023 - Current
Front Desk Agent
HYATT REGENCY
01.2022 - 01.2023
DISPATCHER
JOB STAFFING
11.2021 - 01.2022
Associate's Degree - Hospitality Administration And Management
Seneca College of Applied Arts And Technology