Amritpreet Kaur
Brampton
Summary
Customer service representative with over 7+ years’ experience in virtual and face-to-face customer service. Experience with retail troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints. Creating and maintaining a positive and friendly work environment. To obtain a position that allows me to utilize my wealth of experience to attain employment in a customer service role.
Overview
10
10
years of professional experience
Work History
Office Administrator
Kenco Canada
03.2022 - Current
- Assist and support returns office effectively day-to-day tasks
- Coordinated returns activities with warehouse management, distribution center and company customers
- Processed returns in SAP of unordered and non-saleable merchandise
- Inspected and verified products and merchandize worth returning and coordinating with Warehouse management to process in SAP
- Verified and inspected all forms, reports, and records relating to product returns
- Reviewed and reconciled quantities returned with returns forms and documents
- Ensured customer satisfaction through the handling of product returns and exchanges
- Maintained and managed a database of all product returns and exchanges
Dispatcher
Midland Transportation
03.2022 - 03.2023
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Communicating with customers about freight details, delivery or pickup times, and special handling requests
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Keeping records, monitoring drivers' daily logs for errors or violations, and monitoring their working hours and equipment availability
Dispatch Coordinator
Day N Ross
01.2021 - 03.2022
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Log all service requests and dispatches
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Relay billing information to our invoicing department
- Enter data in the computer system and maintain logs and records of calls, activities and other information
- Receiving emergency and non-emergency calls and recording significant information
Process Improvement Specialist
Kuehne + Nagel
11.2019 - 01.2021
- Customer Service Representative (Through Agency) March 2019- Nov 2019
- Initiated and maintain an excel database to track the employees training on specific working instruction to meet goals and objectives of qualitative work
- Process product test samples and complete associated paperwork as required by the client.
- Oversee the tracking, ordering, managing of stock to maintain adequate levels without overstocking or running into shortages.
- Process products retain samples and complete associated paperwork as required by the client.
- Prepare reports on audit findings, suggesting improvement or corrective actions where necessary.
- Pull retain samples to assist in client product complaint investigations.
- Evaluate existing SOPs regularly to incorporate improvements and ensure that procedures are optimized for safety, efficiency and quality.
- Ensure that employees are properly trained on SOPs and that they are following procedures correctly.
Administrative Assistant
Remco
01.2016 - 03.2019
- Lead company-wide change management, maintain system and track approval of all changes pertaining to any new or on-going projects, to ensure a smooth transition with minimal supervision
- Initiated and maintain an excel database to track turn-over time to meet goals and objectives
- Produce, organize and distribute correspondence memos, letters, faxes, forms
- Prepare and monitor invoices
- Oversee sensitive information in a confidential manner
- Support the development of pro-active strategies as preventative measures against potential future issues with system or processes
Human Resource Assistant
Load Solutions
04.2015 - 01.2016
- Streamline responsibilities to have a more efficient system by contributing ideas and work towards achieving own personal objectives and departmental goals as well as being available to mentor other departments when required
- Assist with various HR initiatives as assigned
- Assist with recruitment and selection process including scheduling in-person interviews
Education
Organizational Management -
Hanson Canada
Toronto, ON01.2017
Human Resource Management -
Humber College Institute of Technology & Advance Learning
Toronto, ON01.2016
Bachelor of Arts - Liberal Arts
Punjabi University
Patiala, Punjab01.2014
Skills
- AS400-CIEL
- SAP
- LMS
- MS Office
- Time management
- Office administration
- Administrative support
- Database entry
Languages
English
Native or Bilingual
Timeline
Office Administrator
Kenco Canada
03.2022 - Current
Dispatcher
Midland Transportation
03.2022 - 03.2023
Dispatch Coordinator
Day N Ross
01.2021 - 03.2022
Process Improvement Specialist
Kuehne + Nagel
11.2019 - 01.2021
Administrative Assistant
Remco
01.2016 - 03.2019
Human Resource Assistant
Load Solutions
04.2015 - 01.2016
Human Resource Management -
Humber College Institute of Technology & Advance Learning
Bachelor of Arts - Liberal Arts
Punjabi University
Organizational Management -
Hanson Canada
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